Assistant Manager

JLL; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL in Chennai is seeking a Facility Manager to oversee day-to-day client activities for the assigned property, with potential oversight of multiple locations. You will organize and prioritize tasks, manage under pressure, and deliver high-quality decisions while supervising maintenance, operations, occupancy services and helpdesk.

You will maintain relationships with clients, residents and vendors, ensure services meet specifications, handle escalations, vendor selection, and monthly client

Qualifications

• Experience in facility management and operations.
• Strong vendor management and contract knowledge.
• Ability to manage multiple locations and priorities.
• Excellent client and stakeholder management.

Responsibilities

• Oversee day-to-day client activities for the assigned property.
• Maintain maintenance and operations, occupancy services and helpdesk.
• Ensure services are performed per Standard Service Specifications.
• Manage relationships with client, residents and key vendors.
• Handle escalations and resolve resident queries.
• Source vendors, compare proposals and seek client approvals.
• Conduct monthly reviews with client, vendors and staff.
• Interview, hire, supervise and review operation staff.
• Support client events and MOM closures.
• CAM defaulters: action plans; AMC and vendor agreements review.

Job description

• Responsible for managing the day-to-day client activities for the assigned property. This person may have oversight of multiple locations. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
• He will have overall responsibility for maintenance and operations, occupancy services and helpdesk.
• Ensuring all services are performed as per Standard Service Specifications
• Complaint Management.
• Manage critical relationships with client, residents and key vendors
• Ensure that entire staff maintains a critical eye on all aspects of building physical care.
• Solving Resident Queries & Escalations
• Source required vendors for works make necessary comparison take up for approval from the client
• Monthly review meeting with Client, Vendors & staff.
• Interview, select, hire, supervise and review qualified building operation and management staff.
• Planning, participating & support in Client events.
• Monitoring Elevator complaints- Escalations & Timely Resolutions.
• Ensure that all client deliverables are submitted in a timely manner.
• CAM defaulters - action plan and progress. AMC & Vendors agreements review & renewals process.
• Assisting and advising All department HOD's and team members.
• Ensuring Circulars and awareness to the residents.
• Monthly MMR submission to the client.
• Ensure the team to be aware of SCOPE/UNSCOPE work.
• Supporting client in projects.
• Working towards the MOM closures.

• Responsible for managing the day-to-day client activities for the assigned property. This person may have oversight of multiple locations. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
• He will have overall responsibility for maintenance and operations, occupancy services and helpdesk.
• Ensuring all services are performed as per Standard Service Specifications
• Complaint Management.
• Manage critical relationships with client, residents and key vendors
• Ensure that entire staff maintains a critical eye on all aspects of building physical care.
• Solving Resident Queries & Escalations
• Source required vendors for works make necessary comparison take up for approval from the client
• Monthly review meeting with Client, Vendors & staff.
• Interview, select, hire, supervise and review qualified building operation and management staff.
• Planning, participating & support in Client events.
• Monitoring Elevator complaints- Escalations & Timely Resolutions.
• Ensure that all client deliverables are submitted in a timely manner.
• CAM defaulters - action plan and progress. AMC & Vendors agreements review & renewals process.
• Vendor management
• Assisting and advising All department HOD's and team members.
• Ensuring Circulars and awareness to the residents.
• Monthly MMR submission to the client.
• Ensure the team to be aware of SCOPE/UNSCOPE work.
• Supporting client in projects.
• Working towards the MOM closures.

To be Followed & Added.

• Provide a comprehensive facility management service to ensure that all amenities are resourced and maintained to high class community standard.
• Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Client Facility Head.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Maintain site operations and services, through contractors and direct labour, in most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure and to be maintain Owners/Tenant occupancy details.
• Review and Monitor all JLL employee and need to submit on monthly bases to client and operations.