Assistant Manager - Dispatch Support

MSI Services Pvt Ltd; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru seeks a Dispatch Executive to support daily operations under the Dispatch Manager and ensure on-time deliveries.

You will monitor driver schedules, plan routes, track shipments, and address exceptions while maintaining accurate records and collaborating with warehouse and customer service teams.

Qualifications

• Bachelor’s degree in logistics or related field.
• 5–7 years of dispatch/logistics/transport experience; 1–2 years supervisory preferred.
• Strong knowledge of dispatch software, GPS tracking, and MS Excel.
• Excellent communication, problem-solving, and decision‑making skills.
• Ability to handle multiple priorities in a fast‑paced environment.
• Strong leadership and team management abilities.

Responsibilities

• Assist the Dispatch Manager in overseeing daily dispatch operations.
• Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• Support in tracking shipments and addressing exceptions or delays.
• Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.
• Coordinate with warehouse, transportation, and customer service teams for smooth operations.
• Train and mentor dispatch staff on procedures, systems, and best practices.
• Prepare reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.
• Identify process gaps and recommend improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, safety standards, and transportation regulations.

Skills

Dispatch experience 5–7y

Supervisory experience

Communication

Problem solving

Decision making

Multitasking

Leadership

Team management

Route planning

Education

Bachelor’s degree in Logistics/Supply Chain/Business Admin

Tools

Dispatch software

GPS tracking

MS Excel

Job description

• 1. Assist the Dispatch Manager in overseeing daily dispatch operations.
• 2. Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• 3. Support in tracking shipments and addressing exceptions or delays.
• 4. Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• 5. Main
• tain accurate records of dispatch activities, performance metrics, and compliance requirements.
• 6. Coordinate with warehouse, transportation, and customer service teams for smooth operations. 7. Train and mentor dispatch staff on procedures, systems, and best practices.
• 8. Support in preparing reports on KPIs such as on‑time delivery, route efficiency, and customer satisfaction.
• 9. Identify process gaps and recommend improvements to enhance efficiency and service quality. 10. Ensure compliance with company policies, safety standards, and transportation regulations.

Desired Candidate Profile

• 1. Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred).
• 2. 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role preferred.
• 3. Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.
• 4. Excellent communication, problem-solving, and decision‑making skills. 5. Ability to handle multiple priorities in a fast‑paced environment.
• 6. Strong leadership and team management abilities.