Dispatch Support

MSI Services Pvt Ltd; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru is seeking a dispatch coordinator to build, schedule and consolidate product deliveries into truck loads using routing software. You will monitor driver activity to ensure on-time deliveries, productivity and safety.

This role requires experience with routing software (Descartes preferred), DOT/FMCSA compliance, ELD/asset tracking tools, and collaboration with supply chain teams to resolve delivery issues and drive process improvements.

Qualifications

• 1-year minimum experience dispatching drivers.
• Experience using routing software; Descartes Software preferred.
• Experience with Safety geared software; LYTX/ Drive Cam preferred.
• Experience using ELD and asset tracking software; Geotab preferred.
• Experience maintaining DOT compliance for both Drivers and Vehicles.

Responsibilities

• Build, schedule, and consolidate product deliveries into truck loads using routing software.
• Monitors driver’s activity to ensure deliveries are completed and safety measures are met.
• Communicates delivery details including delays, ETAs, and special handling requests.
• Arranges preventive maintenance and repairs of equipment.
• Ensures FMCSA and DOT compliance for drivers and vehicles.

Skills

Dispatching drivers

Routing software

DOT compliance

Driver management

Report generation

Tools

Descartes Software

LYTX DriveCam

Geotab

Job description

1. Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.

2. Monitors driver’s activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and all issues are resolved before the end of day.

3. Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.

4. Arranges for necessary preventive maintenance and repairs of equipment

5. Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity

6. Monitor all transportation activities to ensure FMCSA and DOT compliance for both drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).

7. Provides feedback to management for process improvement through running reports or onsite observations

8. Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.

9. Monitors driver and equipment utilization -provide feedback for under or over utilization

10. Partners with supply chain teams to solve delivery problems and strategies on process improvement

11. Perform additional duties as required and or requested.

Desired Candidate Profile

Experience using both warehouse and transportation systems.

1-year minimum experience dispatching drivers.

Experience using routing Software; Descartes Software Preferred.

Experience using our Safety geared software; LYTX/ Drive Cam Preferred.

Experience using ELD and asset tracking software; Geotab Preferred.

Experience maintaining DOT compliance for both Drivers and Vehicles.