Order & Dispatch Coordinator

Concept Medical Inc.; Surat; On-site; INR 500,000 - 800,000; Full time

Job summary

A medical device company in Surat, Gujarat is seeking an experienced individual for order processing and dispatch coordination. The role involves monitoring customer orders, managing dispatch execution, and controlling inventory levels. Candidates should have a Bachelor's degree in a relevant field and 3–5 years of experience in supply chain operations. Strong coordination, communication skills, and proficiency in ERP systems are essential. This position offers an opportunity to thrive in a dynamic environment.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years of experience in order management, dispatch coordination, or inventory control.
• Experience in manufacturing or regulated industries preferred.

Responsibilities

• Monitor and process customer orders daily.
• Prepare and track daily dispatch plans.
• Monitor inventory levels across warehouses and depots.
• Coordinate with production planning for FG availability.
• Maintain daily MIS and prepare periodic reports.
• Ensure adherence to company processes.

Skills

Coordination

Communication

Order Fulfillment

Dispatch Process Understanding

Analytical Skills

Problem-Solving

MS Excel

ERP Systems

Education

Bachelor’s degree in Commerce, Business Administration, Supply Chain, Logistics, or related field

Tools

ERP Systems

MS Excel

Job description

Order Processing

• Monitor and process customer orders on a daily basis.
• Verify customer orders for accuracy with respect to quantity, delivery location, pricing, approvals, and documentation.
• Coordinate with customers for order confirmation, dispatch schedules, and inventory verification.
• Act as a single point of coordination between the sales team, sales coordinators, warehouse, logistics, and operations.

Dispatch Planning & Execution

• Prepare daily dispatch plans based on order priority, customer commitments, and inventory availability.
• Coordinate with warehouse and logistics teams to ensure timely and accurate dispatch execution.
• Track dispatch status on a daily basis and follow up to ensure on‑time deliveries.
• Resolve dispatch‑related issues and escalations efficiently.

Inventory Management & Control

• Monitor inventory levels across all warehouses, depots, and market locations.
• Plan and execute internal inventory transfers between locations and customers as required.
• Ensure inventory accuracy through regular coordination and verification with market and warehouse teams.
• Maintain optimum inventory levels to avoid stock‑outs, backorders, or excess inventory.
• Identify inventory risks and proactively highlight shortages or excess stock to stakeholders.

Coordination with Production Planning

• Share market demand, order pipeline, and inventory status with the production planning team.
• Coordinate with production planning to ensure adequate Finished Goods (FG) availability as per customer demand.

MIS & Reporting

• Maintain daily MIS related to orders, dispatches, inventory movements, and pending deliveries.
• Prepare and share periodic reports with management and relevant stakeholders.

Process Compliance & Issue Resolution

• Ensure adherence to company processes, SOPs, and dispatch timelines.
• Support continuous improvement initiatives related to order fulfillment, dispatch, and inventory control.
• Resolve order fulfillment, inventory, and dispatch‑related issues in a timely and professional manner.

Qualifications & Experience

• Bachelor’s degree in commerce, Business Administration, Supply Chain, Logistics, or a related field.
• 3–5 years of experience in order management, dispatch coordination, inventory control, or supply chain operations.
• Experience in manufacturing, distribution, or regulated industries (medical devices preferred).

Skills

• Strong coordination and communication skills.
• Good understanding of order fulfillment, dispatch, and inventory processes.
• Ability to work cross‑functionally with sales, warehouse, logistics, and production teams.
• Proficiency in ERP systems and MS Excel for MIS and reporting.
• Strong analytical and problem‑solving skills.
• Ability to work under pressure and manage multiple priorities.