Assistant Manager - Dispatch Support

MSI Services Pvt Ltd; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru seeks an experienced Dispatch professional to oversee daily dispatch operations, monitor driver schedules, and coordinate with warehouse, transport, and customer service teams for smooth operations.

The role emphasizes tracking shipments, addressing delays, and mentoring dispatch staff, while ensuring adherence to safety and regulatory standards. Strong Excel and GPS skills are essential.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred).
• 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role preferred.
• Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.

Responsibilities

• Assist the Dispatch Manager in overseeing daily dispatch operations.
• Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• Support in tracking shipments and addressing exceptions or delays.
• Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.
• Coordinate with warehouse, transportation, and customer service teams for smooth operations.
• Train and mentor dispatch staff on procedures, systems, and best practices.
• Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.
• Identify process gaps and recommend improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, safety standards, and transportation regulations.

Skills

Dispatch software

GPS tracking

MS Excel

Communication

Problem-solving

Decision-making

Multitasking

Leadership

Education

Bachelor's degree

Job description

• 1. Assist the Dispatch Manager in overseeing daily dispatch operations.
• 2. Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• 3. Support in tracking shipments and addressing exceptions or delays.
• 4. Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• 5. Main
• tain accurate records of dispatch activities, performance metrics, and compliance requirements.
• 6. Coordinate with warehouse, transportation, and customer service teams for smooth operations. 7. Train and mentor dispatch staff on procedures, systems, and best practices.
• 8. Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.
• 9. Identify process gaps and recommend improvements to enhance efficiency and service quality. 10. Ensure compliance with company policies, safety standards, and transportation regulations.

Desired Candidate Profile

• 1. Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred).
• 2. 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role preferred.
• 3. Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.
• 4. Excellent communication, problem-solving, and decision-making skills. 5. Ability to handle multiple priorities in a fast‑paced environment.
• 6. Strong leadership and team management abilities.