Assistant Manager - Dispatch (Last mile Delivery)

The Sleep Company; Bhiwandi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Sleep Company is seeking a proactive Assistant Manager Dispatch to own daily dispatch operations, ensuring orders reach customers on time, intact, and with accurate documentation. You will coordinate between warehouses, transport partners, delivery teams, and customer support, driving an exceptional delivery experience while keeping operations lean.

Responsibilities include planning schedules, allocating shipments, monitoring dispatch accuracy, POD collection, and reporting on OTD and

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Operations Management, Commerce, or related field.
• 4+ years in logistics or dispatch operations.
• Experience in e-commerce, retail, furniture, or D2C preferred.

Responsibilities

• Plan and execute daily dispatch schedules against orders.
• Allocate shipments to delivery partners and internal teams.
• Monitor dispatch accuracy and documentation.
• Coordinate with warehouses to ensure on-time picking, packing, and dispatch.
• Track OTD, delivery success, and customer satisfaction; prepare reports.

Skills

Dispatch planning

Last mile delivery

Stakeholder coordination

Performance monitoring

Documentation & compliance

Education

Bachelor's degree in Logistics or related field

Job description

We're looking for a proactive, detail-oriented Assistant Manager Dispatch to own daily dispatch operations and ensure products reach customers on time, intact, and accurately documented. You'll be the connective tissue between warehouses, transport partners, delivery teams, and customer support driving an exceptional delivery experience while keeping operations lean and efficient.

Key Responsibilities

Dispatch Operations

• Plan and execute daily dispatch schedules against customer orders and delivery commitments.
• Allocate shipments to delivery partners and internal delivery teams on time.
• Monitor dispatch accuracy quantity, SKU verification, and documentation.
• Coordinate with warehouse teams to ensure orders are picked, packed, and dispatched on schedule.

Last Mile Delivery Management

• Track deliveries from dispatch through to successful customer installation/delivery.
• Work with delivery executives and logistics partners to hold delivery timelines.
• Resolve delivery delays, route issues, customer escalations, and failed deliveries.
• Ensure Proof of Delivery (POD) collection and timely system updates.

Stakeholder Coordination

• Partner with Customer Experience, Sales, Warehouse, and Logistics teams for smooth order fulfilment.
• Communicate delivery schedules and updates to customers when required.
• Work closely with 3PL partners to uphold service quality standards.

Performance Monitoring

• Track key metrics On-Time Delivery (OTD), Dispatch Accuracy, Delivery Success Rate, and Customer Satisfaction.
• Prepare daily, weekly, and monthly operational reports.
• Identify process improvements to boost efficiency and reduce delivery costs.

Compliance & Documentation

• Maintain accurate dispatch records and logistics documentation.
• Ensure compliance with company SOPs, safety standards, and transportation regulations.
• Monitor inventory movement and coordinate reconciliation for discrepancies, damages, or returns.

Key Requirements

Education

• Bachelor's degree in Logistics, Supply Chain, Operations Management, Commerce, or related field.

Experience

• 4+ years in logistics, dispatch operations, last-mile delivery, warehouse operations, or supply chain management.
• Experience in e-commerce, retail, furniture, mattress, consumer durables, or D2C businesses preferred.