Dispatch Manager

Siox Global; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Siox Global in Vadodara is seeking a Dispatch Team Manager to lead a busy dispatch team, optimize freight operations, and strengthen carrier relationships. The role oversees a bridge between carrier sales, operations, and customer service, with a focus on performance and growth.

Responsibilities include coaching the team, ensuring timely load coverage with vetted carriers, and driving cost-efficient dispatch workflows while maintaining compliance and customer satisfaction.

Qualifications

• Experience in logistics, freight brokerage, or dispatch operations, with supervisory exposure.
• Strong leadership and people-management abilities for high-volume teams.
• Excellent communication with carriers and drivers and elite phone etiquette.
• Proficiency with TMS platforms, load boards, and tracking software.
• Analytical mindset with focus on margins and operational scalability.
• Solid understanding of margin discipline and carrier negotiations.

Responsibilities

• Lead, coach, and mentor a dispatch team to meet daily, weekly, and monthly targets.
• Oversee dispatch operations, carrier vetting, and real-time customer visibility.
• Develop dispatch workflows to reduce costs and improve on-time delivery metrics.
• Ensure compliance with FMCSA regulations and monitor risk related to carrier performance.

Skills

Team leadership

Communication

Strategic thinking

Tech-savvy

Problem solving

Business acumen

Job description

Job Title: Dispatch Team Manager

Location: Vadodara

Shift Time: 5pm to 3am

Role Overview

We are seeking a results-driven Dispatch Team Manager to lead and scale our dispatch operations. This role is critical in ensuring freight movements are executed seamlessly, carrier relationships are strengthened, and operational efficiency is maximized. The Dispatch Team Manager will oversee a team of dispatchers, provide strategic direction, and act as the bridge between carrier sales, operations, and customer service.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and mentor a team of dispatchers to achieve daily, weekly, and monthly performance targets.
• Instill a culture of urgency, accountability, and continuous improvement in a high-volume environment.
• Conduct performance reviews and implement training programs to enhance team skills in negotiation, communication, and operational execution.

Operational Oversight

• Ensure all loads are covered promptly with vetted carriers while protecting company margins.
• Oversee dispatch instructions, pickup/delivery scheduling, and compliance with carrier vetting standards (authority, insurance, safety ratings).
• Monitor team adherence to check call protocols and tracking software to provide real-time visibility to customers and sales teams.
• Resolve escalated issues such as breakdowns, weather delays, detention claims, and service failures with a solution-oriented approach.

Strategic Execution

• Develop and implement dispatch workflows that reduce cost per mile and improve on-time delivery metrics.
• Maintain market intelligence on capacity trends, hot/cold lanes, and rate fluctuations to guide dispatch strategy.
• Collaborate with the team to align dispatch execution with broader revenue and margin goals.
• Partner with Finance to monitor detention, accessorials, and claims impact on profitability.

Compliance & Risk Management

• Ensure dispatch operations comply with FMCSA regulations and company safety standards.
• Proactively identify and mitigate risks related to carrier performance, insurance, and liability.
• Track KPIs such as on-time pickup/delivery, carrier compliance rate, detention resolution time, and team productivity.

Required Skills & Qualifications

• Experience: Relevant experience in logistics, freight brokerage, or dispatch operations, with at least 2 years in a supervisory/managerial role.
• Leadership: Proven ability to manage and motivate high-volume dispatch teams in a fast-paced environment.
• Communication: Strong interpersonal skills with elite phone etiquette and the ability to build rapport quickly with carriers and drivers.
• Tech‑Savvy: Proficiency with TMS platforms, load boards, and tracking software.
• Problem‑Solving: Calm, decisive, and solution‑oriented mindset when handling operational challenges.
• Business Acumen: Strong understanding of margin discipline, carrier negotiations, and operational scaling.