Customer Success Specialist

Weekday AI; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Weekday AI in Bengaluru, India seeks a proactive Virtual Value Manager to be the first point of value engagement for dealer accounts. You will work with Customer Value Managers and Architects to keep accounts active, provide product guidance and training, and maintain accurate account documentation.

Responsibilities include responding to inquiries, delivering trainings, maintaining CVP records, and monitoring usage signals while ensuring CRM data is clean and up to date.

Qualifications

• 2+ years of experience in a customer-facing role such as Customer Success, Customer Service, or Account Management.
• Excellent spoken and written English communication skills with a professional presence.
• Ability to manage multiple accounts, priorities and timelines with accuracy.
• Experience reviewing usage data and converting insights into summaries.
• Proficient with CRM platforms and collaboration tools (Zoom, MS Teams, Slack).

Responsibilities

• Respond promptly and professionally to incoming customer inquiries via email, collaboration platforms, and calls.
• Resolve adoption challenges, deliver training, and address routine questions where possible.
• Maintain accurate CVP records and activity logs after interactions.
• Triage complex requests and escalate to Customer Value Managers or Architects when needed.
• Monitor account usage and health signals to identify risks or opportunities.
• Prepare concise weekly account updates with insights for stakeholders.
• Support Customer Value Reviews with relevant context and history.
• Keep CRM records clean and up to date for visibility across teams.
• Collaborate with Customer Value Managers and Architects to understand product capabilities and adoption benchmarks.

Job description

This role is for one of the Weekday's clients

Salary range: Rs 15000000 - Rs 20000000 (ie INR 15-20 LPA)

Experience: 2+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full-time

We are looking for a proactive and customer-focusedVirtual Value Manager (VVM) to serve as the first point of value engagement for a portfolio of dealer accounts. This role works closely with Customer Value Managers and Customer Value Architects to keep customer accounts active, supported, and progressing between strategic engagements.

The VVM will handle day-to-day customer inquiries, provide product guidance and training, maintain accurate account documentation, and identify usage or adoption signals that may require further attention. The role requires excellent communication, strong organizational skills, sound judgment, and the ability to understand customer needs while knowing when an issue should be resolved independently or escalated to the appropriate team.

Key Responsibilities

• Respond promptly and professionally to incoming customer inquiries through email, collaboration platforms, and calls.
• Resolve how-to questions, routine adoption challenges, and training requests wherever possible.
• Deliver scheduled and ad hoc product training based on customer requirements and maturity levels.
• Maintain accurateCustomer Value Plan (CVP) records after customer interactions, including activities, training outcomes, and open action items.
• Triage customer requests and elevate complex issues to Customer Value Managers or Customer Value Architects when required.
• Understand customer maturity levels and tailor support and engagement accordingly.
• Monitor account usage, adoption, and health signals to identify potential risks or opportunities.
• Prepare concise weekly account updates highlighting meaningful customer insights and areas requiring attention.
• Support Customer Value Reviews by providing relevant account context and interaction history.
• Maintain clean and updated CRM records to ensure accurate visibility across customer-facing teams.
• Collaborate with Customer Value Managers and Customer Value Architects to understand product capabilities, adoption benchmarks, and usage trends.
• Work as part of a collaborative team to maintain consistent customer coverage and support.

What's Makes You a Great Fit

• 1–5 years of experience inCustomer Success, Customer Service, Account Management, or a similar customer-facing role, preferably within a SaaS or software environment.
• Excellent spoken and writtenEnglish communication skills with a confident and professional customer presence.
• Strong ability to manage multiple accounts, priorities, and time-sensitive requests while maintaining accuracy.
• Comfortable reviewing customer usage and adoption data and converting insights into clear, actionable summaries.
• Experience usingCRM platforms, Zoom, Microsoft Teams, Slack, and other productivity or collaboration tools.
• Strong relationship-building skills and the ability to communicate effectively with customers from different backgrounds.
• Highly organized and process-oriented, with a consistent approach to documentation and escalation.
• Strong problem-solving and judgment skills with the ability to distinguish between issues that can be resolved independently and those requiring escalation.
• Customer-first mindset with a genuine interest in helping users improve product adoption and proficiency.
• Automotive or dealership industry experience is an added advantage.
• Willingness to learn the automotive retail domain and develop strong product knowledge.