Customer Success Manager – Automotive Tech (B2B SaaS)

N Human Resources & Management Systems; Bengaluru Urban; On-site; INR 600,000 - 1,200,000; Full time

Job summary

N Human Resources & Management Systems in Bengaluru is seeking a Customer Success Manager for Automotive Tech (B2B SaaS). The role focuses on post-sale ownership, onboarding customers, and driving long-term success across international markets from Bangalore South in-office.

You will manage onboarding, adoption, and renewals, collaborating with Sales, Product, and Tech teams while engaging senior global stakeholders and CXOs. 1–3 years of relevant B2B SaaS experience is required.

Qualifications

• 1–3 years of B2B SaaS Customer Success experience.
• Experience managing enterprise accounts and international markets.
• Ability to deliver demos and training to business users and leadership.

Responsibilities

• Lead structured onboarding from pilot to go-live, define milestones, drive execution, and own onboarding cycles end-to-end.
• Conduct product demos and training sessions for business users and leadership, presenting to CXOs and senior stakeholders.
• Create guidebooks, manuals, and structured documentation to educate users and management teams.
• Identify feature gaps, design interim solutions, record walkthrough videos, and unblock customer challenges.
• Track adoption metrics, identify usage gaps, drive engagement, and reduce churn risks.
• Manage multiple stakeholders per account with clear, structured communication throughout the lifecycle.
• Translate business feedback into product inputs and ensure issue closure with minimal supervision.
• Support renewal and expansion conversations with commercial awareness to strengthen long-term relationships.

Skills

Onboarding

Product demos

Stakeholder management

Cross-functional collaboration

Job description

N Human Resources & Management Systems | Full time

Customer Success Manager - Automotive Tech (B2B SaaS)

Bangalore South, India | Posted on 02/18/2026

Customer Success Manager - Automotive Tech (B2B SaaS)

Role Overview

We are looking for ahigh-ownership Customer Success Manager to join our growing SaaS team inBangalore. You will directly manage onboarding, adoption, and long-term successof mid-market and enterprise clients across international markets. This is anindividual contributor role with direct visibility to the founding team.

Location: Bangalore, HSRLayout - 5 days in-office (Monday to Friday)

Experience: 1 to 3 yearsin B2B SaaS Customer Success (mandatory)

Reporting To: Founders /Leadership

Employment Type: Full-Time

About the Role

You will serve as the primarypoint of contact for enterprise customers across international markets, owningthe complete post-sale customer journey from onboarding through renewal. Youwill work closely with Sales, Product, and Tech teams and represent the companyin front of senior global stakeholders and CXOs.

Requirements

Core Responsibilities

• Lead structured onboarding from pilot to go-live,define milestones, drive execution, and personally own multiple onboardingcycles end to end while ensuring timely adoption.
• Conduct product demos and training sessions forbusiness users and leadership teams, confidently present to CXOs, and driveproduct understanding across all stakeholder levels.
• Create guidebooks, manuals, and structureddocumentation to educate users and management teams, simplify complex features,and improve long-term product usage.
• Identify feature gaps during solution discussions,design interim solutions where required, record walkthrough videos, andproactively unblock customer challenges.
• Track adoption metrics closely, identify usage gapsearly, drive engagement, and reduce churn risks before escalation.
• Manage multiple stakeholders per account, handleobjections with clarity, and maintain structured communication throughout thecustomer lifecycle.
• Work cross-functionally with Sales, Product, and Techteams, translate business feedback into clear product inputs, and ensure issueclosure without constant supervision.
• Support renewal and expansion conversations withcommercial awareness while strengthening long-term customer relationships.