Assistant Manager-CQA

Uno Minda Group; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Uno Minda Group seeks an Assistant Manager in Customer Quality Assurance to drive customer complaint resolution and quality improvements. You will lead 8D/CAPA activities, perform rigorous root-cause analysis, and ensure effective containment and corrective actions across production and processes.

You will interface with customers as the primary quality liaison, communicate actions and statuses, and support APQP/PPAP activities for new programs while maintaining quality dashboards and trends.

Qualifications

• BE/B.Tech in Mechanical/Automobile Engineering from a recognized university.
• 8–10 years of experience in customer quality assurance or related automotive roles.
• Strong knowledge of QC tools and APQP/PPAP processes.
• Excellent communication and cross-functional collaboration abilities.

Responsibilities

• Receive, analyze, and coordinate closure of customer complaints.
• Lead 8D/CAPA activities and root-cause analysis.
• Perform problem analysis using 5 Why, Fishbone, FTA, and Pareto methods.
• Establish containment and permanent corrective actions.
• Monitor customer quality metrics and dashboards.
• Coordinate with internal teams to ensure containment across WIP and finished goods.
• Prepare monthly/half-yearly customer-quality documentation.

Skills

Quality mindset

Problem-solving

Communication

Education

BE/B.Tech (Mechanical /Automobile Engineering)

Tools

8D/CAPA process

APQP/PPAP knowledge

Job description

Function: CustomerQuality Assurance (CQA)

Designation: Asst.Manager

Qualification: BE/B.Tech (Mechanical /Automobile Engineering

Experience: 8 ~10years

To ensurecustomer satisfaction by controlling customer-related quality issues, drivingtimely complaint resolution, maintaining customer-specific quality requirements,and implementing preventive actions to avoid recurrence.

Key Responsibilities

A. CustomerComplaint Management

• 1. Receive, analysis,and coordinate closure of customer complaints.
• 2. Lead 8D / CQPR /CAPA activities for customer issues.
• 3. Perform problemanalysis using 5 Why, Fishbone, Fault Tree Analysis (FTA), Pareto and other QCtools.
• 4. Establish immediatecontainment and permanent corrective actions.
• 5. Ensure effectivenessverification and prevent recurrence.
• 6. Monitor customercomplaint trends and repeat complaints.

B. CustomerCommunication

• 1. Actas the primary quality interface between the company and customer.
• 2. Communicatecontainment, root cause, corrective action and implementation status.
• 3. Participatein customer quality review meetings and escalation discussions.
• 4. Ensurecustomer requirements and concerns are communicated internally.

C. Quality Performance Monitoring

• 1. Monitor customerPPM, rejection, warranty, complaints and quality ratings.
• 2. Preparedaily/weekly/monthly customer quality dashboards.
• 3. Analyze trends andidentify major contributors.
• 4. Drive action plansfor improvement of customer quality KPIs.

D. Problem-Solving & RootCause Analysis

• 1. Leadcross-functional teams for complex quality problems.
• 2. Validate the actualroot cause through data and trials.
• 3. Implement robustcorrective actions rather than temporary solutions.
• 4. Verify actioneffectiveness using defined quality indicators.
• 5. Ensure lessonslearned are incorporated into similar products/processes.
• 6. APQP / PPAP /New Product Quality
• 7. Support new productdevelopment from the customer-quality perspective.
• 8. Review APQP, PFMEA,Control Plan, Process Flow, MSA, SPC and PPAP documents.
• 9. Coordinate customerPPAP submission and approval.
• 10. Trackcustomer-specific requirements and special characteristics.
• 11. Support prototype,pre-launch and production validation activities.

E. Customer Audit &Assessment

• 1. Preparethe organization for customer audits and assessments.
• 2. Coordinatecustomer visits and quality audits.
• 3. Ensureclosure of customer audit findings within agreed timelines.
• 4. Monitorcustomer-specific systems, standards and requirements.
• 5. Maintainaudit evidence and compliance records.

F. Internal QualityCoordination

• 1.Coordinate with Production, Process Engineering, Tool Room, Maintenance,
• 2.Conduct internal reviews for customer-related issues.
• 3. Ensure containment across WIP, finished goods, warehouse and dispatch.
• 4.Establish traceability and suspect-part identification when required

G. Monthly customerrelated documents submission

• 1.SMIR
• 2.4M

H. Half yearly document submission and execution