Customer Quality and System

Sansera Engineering Limited; Bengaluru; In loco; INR 550.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Sansera Engineering Limited in Bengaluru seeks a Quality Assurance professional to manage customer quality requirements, complaint resolution, CAPA, and audits. You will ensure compliance with ISO/IATF standards, perform process and product audits, and lead continuous improvement across production areas.

You will train operators on quality requirements, monitor KPIs, and drive quality improvements while coordinating with supplier quality for issue resolution.

Competenze

• BE/B.Tech – Mechanical / Production / Industrial Engineering or equivalent.
• Experience in Quality System, Customer Quality, or Quality Assurance in Automotive / Manufacturing Industry.
• Knowledge of PPAP, SPC, MSA, 7 QC Tools, 8D, CAPA, and Root Cause Analysis.
• Good understanding of IATF 16949 / ISO Quality Management Systems.
• Knowledge of EHS and OHSAS requirements.
• Knowledge of measuring instruments and calibration requirements.
• Understanding of GD&T (Geometric Dimensioning & Tolerancing).
• Knowledge of process and product auditing methodologies.
• Good analytical, problem-solving, documentation, and communication skills.

Mansioni

• Handle customer complaints and coordinate with internal teams for effective resolution.
• Conduct root cause analysis using 5 Why, Fishbone, and other problem-solving methodologies.
• Prepare and submit 8D reports to customers within timelines.
• Implement and monitor CAPA actions.
• Track customer complaints and ensure timely closure.
• Maintain quality records, check sheets, inspection documents, and related reports.
• Coordinate with Supplier Quality and other functions for quality issue resolution.
• Support audits and ensure timely closure of findings.

Conoscenze

Quality management

Problem solving

Cross-functional coordination

Communication skills

Audit management

Analytical skills

Customer focus

Quality system compliance

Formazione

BE/B.Tech – Mechanical / Production / Industrial Engineering or equivalent

Strumenti

PPAP

SPC

MSA

7 QC Tools

8D

CAPA

Root cause analysis

Descrizione del lavoro

To manage customer quality requirements, quality system compliance, customer complaints, audits, and continuous improvement activities while ensuring adherence to applicable quality standards and customer-specific requirements

JOB DESCRIPTION / RESPONSIBILITIES

Customer Quality & Complaint Management

• Handle customer complaints and coordinate with internal teams for effective resolution.
• Conduct root cause analysis using 5 Why, Fishbone, and other problem-solving methodologies.
• Prepare and submit 8D reports to customers within the stipulated timelines.
• Implement and monitor Corrective and Preventive Actions (CAPA).
• Track customer complaints and ensure timely and effective closure.
• Maintain customer complaint records, databases, and quality reports.
• Coordinate with Supplier Quality and other functions for resolution of quality-related issues.

Quality System & Compliance

• Maintain quality system documentation in accordance with ISO/IATF standards and customer-specific requirements.
• Support internal, external, and customer audits and ensure timely closure of audit findings.
• Ensure process compliance across production areas.
• Conduct process audits and product audits as per defined requirements.
• Maintain quality records, check sheets, inspection documents, and related reports.

Quality Improvement & Problem Solving

• Monitor rejection, rework, and quality trends and initiate appropriate improvement actions.
• Support problem-solving and continuous quality improvement initiatives.
• Implement Poka-Yoke / mistake-proofing systems to prevent quality issues.
• Monitor quality KPIs and prepare monthly quality performance reports.
• Identify opportunities for process improvement and reduction of customer and internal quality issues.
• Train operators and relevant employees on quality requirements, work instructions, and customer-specific quality standards.
• Promote quality awareness and adherence to defined processes across production functions.

AUTHORITY

Coordinate with internal teams for customer complaint resolution.Coordinate with Supplier Quality and other functions for resolution of quality-related issues.Support internal, external, and customer audits.Conduct process audits and product audits as per defined requirements.Train operators and relevant employees on quality requirements, work instructions, and customer-specific quality standards.Implement and monitor Corrective and Preventive Actions (CAPA).Implement Poka-Yoke / mistake-proofing systems to prevent quality issues.

JOB SPECIFICATION / COMPETENCY

Educational Qualification

• BE/B.Tech – Mechanical / Production / Industrial Engineering or equivalent.
• Experience in Quality System, Customer Quality, or Quality Assurance in the Automotive / Manufacturing Industry.

Technical Knowledge & Skills

• Knowledge of PPAP, SPC, MSA, 7 QC Tools, 8D, CAPA, and Root Cause Analysis.
• Good understanding of IATF 16949 / ISO Quality Management Systems.
• Knowledge of EHS and OHSAS requirements.
• Knowledge of measuring instruments and calibration requirements.
• Understanding of GD&T (Geometric Dimensioning & Tolerancing).
• Knowledge of process and product auditing methodologies.
• Good analytical, problem-solving, documentation, and communication skills.
• Customer Focus
• Problem Solving
• Quality System Compliance
• Audit Management
• Analytical Skills
• Cross-functional Coordination
• Communication Skills

PERFORMANCE MEASURES

Timely submission of 8D reports to customers.

Timely and effective closure of customer complaints.Effective implementation and monitoring of CAPA.

Timely closure of audit findings.Process compliance across production areas.

Completion of process audits and product audits as per requirements.

Monitoring and reduction of rejection and rework trends.

Implementation of continuous quality improvement initiatives.

Monitoring and achievement of quality KPIs.Preparation of monthly quality performance reports.Reduction of customer and internal quality issues.

Training effectiveness and quality awareness across production functions.