Assistant Manager - Communication Training

SNV Aviation; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Akasa Air Learning Academy in Gurugram is seeking an Assistant Manager - Communication Training with 2–5 years of experience. You will conduct instructor-led sessions in English and Hindi, develop communication and behavioural training programs, and create facilitator guides and video-based content.

The role requires strong English language skills, facilitation, and cross-cultural communication abilities, with willingness to travel as needed.

Qualifications

• Graduate with good command of English and grammar.
• Proven facilitation and presentation skills.
• Experience in delivering ILT sessions in English and Hindi.

Responsibilities

• Conduct instructor-led training (ILT) sessions for rostered batches in English and Hindi.
• Deliver training programs on verbal/non-verbal communication and advanced techniques.
• Design and develop end-to-end communication and behavioural training programs.
• Create training materials, facilitator guides, and job aids.
• Develop video-based and digital learning content and LMS documentation.
• Collaborate with stakeholders to identify training needs and align with goals.

Skills

Communication

English Language

Presentation Skills

Training Facilitation

Active Listening

Cross Cultural Communication

Coaching and Mentoring

Team Work

Conflict Management

Emotional Intelligence

Education

Graduate in any discipline

Tools

MS Office

LMS platforms

Job description

Assistant Manager - Communication Traini... SNV/AM-C/1881563

• AALA (Akasa Air Learning Academy)
• Gurugram

Posted On 09 Oct 2026

End Date 15 Oct 2026

Required Experience 2 - 5 years

Basic Section

Skills

Skills/Requirements

MS Office Administrative Assistance Customer Satisfaction Communication English Language Presentation Skills Training Facilitation Active listening Cross Cultural Communication Skills Coaching and mentoring skill Team Work & Conflict Management Emotional Intelligence

Job Description

Key Responsibilities:

• Conduct engaging instructor-led training (ILT) sessions for rostered batches in both English and Hindi.
• Deliver training programs on:
  • Verbal and non-verbal communication skills
  • Advanced communication techniques
  • Grammar and language proficiency
  • Voice modulation, pitch control, and tone neutralization
  • Behavioural competencies, leadership, values, and workplace effectiveness
• Conduct communication-round interviews for frontline staff.
• Design and develop end-to-end communication and behavioural training programs.
• Create training materials, facilitator guides, verbiage content, and job aids.
• Develop engaging video-based learning modules and digital learning content.
• Conduct regular reviews of existing programs and implement enhancements as required.
• Partner with stakeholders and cross-functional teams to conduct Training Needs Identification (TNI) and developmental needs analysis.
• Design and implement learning interventions and professional development programs aligned with organizational requirements.
• Collaborate with relevant teams to achieve departmental goals and learning objectives.
• Maintain accurate training records, reports, and performance documentation.
• Ensure timely and complete documentation through the Learning Management System (LMS).
• Monitor training effectiveness and recommend improvements based on feedback and business needs.

Relevant certifications in Communication Skills, Learning & Development, Behavioural Training, or Training Facilitation will be an added advantage

• Demonstrates teamwork and consistently upholds Akasa values.
• Willingness to travel and relocate based on business requirements.

Desired Qualification/certifications:

• Graduate in any discipline
• Certifications in language skills will be preferred

Preferred relevant work experience:6 to 10 years over experience of which minimum 2 years in communication training

Skills & Knowledge:

• Excellent verbal and written communication skills with a strong command of English language and grammar.
• Strong expertise in voice modulation, tonality, pronunciation, and accent neutralization.
• Proven facilitation and presentation skills with the ability to engage diverse learner groups.
• Experience in communication training delivery, coaching, and content development.
• Strong stakeholder management, interpersonal skills, and proficiency in MS Office and LMS platforms