Assistant Manager - BFSI

Career Point Edutech Limited; Nashik District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Career Point Edutech Limited in Nashik is seeking an Assistant Manager for Operations. You will lead a team in BFSI operations, oversee scheduling, performance targets, and daily workflow to ensure high productivity and accuracy.

The role requires 2+ years of team handling, willingness to work 24/7 shifts, and strong MS Office, MIS reporting, and analytical skills to drive results in a fast paced environment.

Qualifications

• Minimum 2 years of team handling and operational management in BFSI domain.
• Strong in people management; roster supervise a team of associates, providing guidance, coaching and motivation.
• Willingness to work in rotational shifts (24/7 operations) as business requirement.

Responsibilities

• Monitor and mitigate financial and operational risks, ensuring a zero-error environment for critical financial data.
• Lead rostering, shift adherence, and daily workflow planning to ensure productivity and accuracy.
• Prepare Daily/Weekly/Monthly Reports/MIS and ensure compliance with internal policies and regulations.
• Identify gaps in current workflows and drive continuous improvement initiatives (RCA, CAPA, Lean).
• Coordinate with HR, Quality, IT, Infra and other internal teams to resolve queries and escalate where needed.

Skills

Team leadership

Operational management

Ms-Office

Reports and MIS

Analytical thinking

Presentation skills

Tools

MS Excel

MS Word

Job description

Position: Assistant Manager

Department: Operations, WIMS-BPS

Vertical/Domain: BFSI (Banking/Financial and Insurance)

Experience: Minimum 2 years of team handling and operational management in BFSI domain.

Flexibility: Willingness to work in rotational shifts (24/7 operations) as business requirement.

Location: Nashik

Job Description

Domain and Industry Knowledge

Strong business knowledge, problem solving mechanism, understand business drivers. Well versed with Ms-Office, Reports and MIS skill, Analytical thoughts and Presentation Skill. Monitor and mitigate financial and operational risks, ensuring a Zero-Error environment for critical financial data.

People (Team) Management

Strong in people management; roster supervise a team of associates, providing guidance, coaching and motivation. Deliver constructive feedback and individual coaching sessions to close skill-will gaps and positive improvement. Supervise, coach, and develop TLs to manage transaction queues and daily inventory.

Operational/Workflow Management

Team rostering and tracking, shift and productive time adherence, manage daily workflow panning and optimization to ensure high productivity and accuracy, SLA management, time utilization, conduct daily team huddles to communicate targets, instructions, updates and performance focus areas, users tracking and time utilization. This includes allocating work, monitoring progress, handling escalations, able to manage superior deliverables in crisis situations/workflow. Forecast transactional volumes to optimize staffing, manage floor shrinkage, and maintain optimal resource utilization. Attrition Management, Manage employee retention and motivation to lower attrition rates in a high-pressure production environment.

Reporting and Compliance

Ownership of preparation and execution of Daily/Weekly/Monthly Reports/MIS preparation, MBR/QBR deck, etc.. Need to drive Writer values and mission. Ensure all operations comply with internal policies and external regulations.

Process Improvement

Identify gaps in current workflows as well as during daily operational and implement continuous improvement initiatives to boost efficiency and result oriented mechanism (Analytical Thinking, Lean, RCA, CAPA, etc.); AHT and cost optimization, business improvement, change management, SOP preparation and training management. Identify opportunities for workflow optimization, waste reduction, and digital transformation (RPA/API/Automation, etc.)

Stakeholder Coordination

Calibrate quality standards regularly with clients and internal stakeholders. Perform continuous engagement with HR, Quality, IT, Infra, etc. internal teams to resolve queries, gaps and streamline inter-departmental tasks. Escalation Composure: Staying calm and professional when dealing with irate clients or customers.

Business Improvement

AHT reduction, productivity improvement, resource/cost optimization to perform better margin as per internal management. Need to manage SLA, CSAT/NPS as per client expectation to focus the role on continuous improvement and process excellence which help to drive additional business opportunity and overall business improvement.

PnL and Margin Management

Well known for understanding of BPO commercial models, Proven ability to manage billable vs. non-billable resources to maximize profitability (resource utilization and optimization), Experience in managing operational cost centers, variance tracking, and expense optimization. Able to run business as per company guideline with desired PnL and margin.

Contact Numbers

• 8454813328
• 9821018994
• 8454099705
• 8454099706