Head of Operations

Astute Corporate Services; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Astute Corporate Services is seeking an experienced Operations leader to optimize processes across functions and drive efficiency, quality, and cost effectiveness. You will lead cross-functional teams, manage resources and budgets, and implement continuous improvement initiatives.

The role requires strong strategic thinking, data-driven decision making, and a track record of managing large, multi-location operations within the finance/NBFC space.

Qualifications

• Bachelor's or Master's in business administration, operations management, or a related field.
• Proven leadership experience in operations management.
• Strong strategic thinking and problem-solving abilities.
• Excellent leadership and team management skills.
• Deep knowledge of operational processes and best practices.
• Analytical mindset with data-driven decision making.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities under pressure.
• 7+ years of experience in finance / NBFC sector.

Responsibilities

• Optimize operational processes to maximize efficiency, productivity, and quality.
• Develop strategies to mitigate client escalations and ensure client satisfaction with proper decision making.
• Conduct performance reviews with internal teams, locations and clients at regular intervals.
• Conduct quality checks and carry out data analysis of processes.
• Provide strategic input to management based on data analysis and growth objectives.
• Prepare monthly reports on overall business volume, challenges, initiatives, and escalations.
• Allocate resources and budgets to meet operational requirements effectively.
• Lead and develop a team of operational staff, fostering a collaborative, high-performance culture.
• Define KRAs and metrics; monitor data, report findings, and identify improvement opportunities.
• Foster continuous improvement and adoption of new technologies or methodologies.
• Coordinate with IT for operations development and system implementations.
• Control operational costs; ensure timely invoice generation and escalation when needed.
• Collaborate cross-functionally with finance, marketing, and HR to align operational activities.

Skills

Operations management

Leadership

Data analysis

Process improvement

Strategic thinking

Communication

Team management

Cross-functional collaboration

Education

Bachelor's or Master's in Business/Operations

Job description

Role & responsibilities

Operations management

• Optimize operational processes to maximize efficiency, productivity, and quality. Identify areas for improvement, implement best practices, and streamline workflows to enhance overall operational performance
• Develop strategies and process to mitigate clients escalations. Make sure client satisfaction with proper decision making
• Conducting performance reviews with internal teams, locations and clients at pre decided periodic intervals
• Conducting quality check at periodic intervals and carry out the data analysis(Process)
• To give strategic inputs to management based on the data analysis in terms

growth path of the organization. Client volume analysis.

• Submission of monthly reports :
• Overall business volume
• Challenges faced
• Initiatives taken & corrective measures done
• Major escalations

Human Resource Management

• Determine the allocation of resources, including personnel, and budgets, to meet operational requirements effectively. Monitor resource utilization and make adjustments as needed to optimize productivity and cost-effectiveness
• Manage and lead a team of operational staff, providing guidance, mentorship, and support. Foster a positive and collaborative work environment, encouraging teamwork, professional growth, and high performance
• Establish key result areas (KRAs) and metrics to measure operational performance. Regularly monitor and analyse operational data, prepare reports, and present findings to senior management. Identify trends, issues, and opportunities for improvement
• Continuous Improvement: Foster a culture of continuous improvement within the operations team. Encourage innovation, creativity, and the implementation of new technologies or methodologies to enhance operational efficiency and effectiveness.
• Conduct performance review program with employees under supervision.
• Continuous improvement by introducing continuous training program to develop core competencies for teams and upgradation in system and processes

Information Technology

• Arrange training for ATOM 361 /other system as and when require. Make sure all employees under go refresher’s training program as well
• Collaborative working with IT, relative to operations development in the software and any other new system implemented.

Finance

• Controlling the operational cost by improving productivity and efficiency
• Timely invoice generation, recovery and related escalation to the client

Others

• Cross-functional Collaboration: Collaborate with other departments, such as finance, marketing, and human resources, to ensure smooth coordination and alignment of operational activities. Foster effective communication and collaboration across teams to optimize overall organizational performance

IMPACT ANALYSIS: Impact analysis of all the initiatives taken on each aspect as mentioned above. Other than this new initiative taken.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Preferred candidate profile

• Bachelor's or Master's degree in business administration, operations management, or a related field.
• Extensive experience in operations management, preferably in a leadership role.
• Strong strategic thinking and problem-solving skills.
• Excellent leadership and team management abilities.
• Sound knowledge of operational processes and best practices.
• Analytical mind-set with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• 7+years of experience in finance / NBFC company