Walk-in | Team Lead

3i Infotech Limited; Navi Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

3i Infotech Limited is seeking a proactive Team Leader for Back Office Operations in Navi Mumbai. You will lead a team, oversee data entry, processing, and documentation, and ensure productivity, quality, and TAT targets are met.

The ideal candidate has 3–5 years experience in BPS, with at least 1–2 years of team handling. Strong MS Excel, MIS reporting, and data analysis skills are essential.

Qualifications

• Graduate with 3–5 years of overall experience in back-office or BPS operations.
• Experience in team handling for at least 1–2 years.
• Proficiency with MS Excel, MIS reporting, and data analysis to track KPIs.

Responsibilities

• Manage and supervise a team of back-office executives handling data entry, data processing, and documentation.
• Monitor daily productivity, quality, accuracy, and turnaround time (TAT) against targets.
• Allocate daily tasks, monitor workloads, and ensure timely completion of activities.
• Conduct regular team briefings, provide process updates, and guide team members on SOPs.
• Track performance through MIS reports and provide coaching and feedback.
• Conduct quality checks, identify recurring errors, and implement corrective actions.
• Monitor attendance, schedule adherence, and leave planning for the team.
• Handle escalations and coordinate with internal stakeholders to resolve issues.
• Ensure compliance with client requirements, data security, and confidentiality standards.
• Identify process improvements to enhance productivity and reduce errors.
• Share regular performance updates with the Operations Manager.

Education

Graduate

Tools

MS Excel

MIS reporting

Data analysis

Job description

Job Description Team Leader (Back Office Operations)

Department: Business Process Services (BPS)
Designation: Team Leader – Back Office Operations
Location: Vashi / Mumbai
Experience: 3–5 years overall, including at least 1–2 years of team handling experience
Qualification: Graduate preferred
Employment Type: Full-Time

Job Summary

We are looking for an experienced and result-oriented Team Leader to manage day-to-day back-office operations, lead a team of executives, and ensure productivity, quality, accuracy, and turnaround time (TAT) targets are achieved. The ideal candidate should have strong team management, reporting, process management, and problem-solving skills.

Key Responsibilities

• Manage and supervise a team of back-office executives handling data entry, data processing, documentation, and non-voice operations.
• Monitor daily productivity, quality, accuracy, and turnaround time (TAT) against defined targets.
• Allocate daily tasks, monitor workloads, and ensure timely completion of assigned activities.
• Conduct regular team briefings, provide process updates, and guide team members on standard operating procedures (SOPs).
• Track individual and team performance through daily, weekly, and monthly MIS reports.
• Conduct quality checks, identify recurring errors, and implement corrective and preventive actions.
• Provide coaching, feedback, and on-the-job training to improve team performance.
• Monitor attendance, schedule adherence, leave planning, and overall team discipline.
• Handle escalations and coordinate with internal stakeholders to resolve operational issues.
• Ensure compliance with client requirements, company policies, data security, and confidentiality standards.
• Identify process improvement opportunities to enhance productivity and reduce errors.
• Share regular performance updates and operational reports with the Operations Manager.

Required Skills

• Strong team leadership and people management skills.
• Good knowledge of back-office operations, data processing, and documentation.
• Proficiency in MS Excel, MIS reporting, and data analysis.
• Ability to monitor KPIs, productivity, quality, and TAT.
• Strong verbal and written communication skills.
• Excellent problem-solving, decision-making, and escalation management skills.
• Ability to manage workloads and deliver results within defined timelines.

Eligibility Criteria

• Graduate preferred.
• 3–5 years of relevant experience in back-office or BPS operations.
• Minimum 1–2 years of experience handling a team.
• Experience in managing productivity, quality, attendance, and operational reports.
• Candidates with banking, financial services, data processing, or customer operations experience will be preferred.

Key Performance Indicators (KPIs)

• Team productivity and target achievement.
• Quality and data accuracy.
• Turnaround time (TAT) and SLA adherence.
• Attendance and schedule adherence.
• Error reduction and process compliance.
• Team performance, employee retention, and timely escalation resolution.