Walk-in | Assistant Manager

WNS Holdings; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

WNS Holdings is seeking an Assistant Manager - Operations in Pune to lead a small team, drive service levels, and ensure high-quality delivery. The role encompasses training, coaching, and performance management across an 8-10 member team.

You will coordinate process improvements, monitor KPI reports, and act as a bridge between the team and management to implement efficiency initiatives and policy awareness. Prior experience in annuities or life insurance is preferred.

Qualifications

• Mandatory experience in Annuities, Life insurance, Group pension.
• Excellent communication skill.
• Any Graduate from a recognized university.
• Knowledge of Life insurance/Annuity/Group pension products is desired.
• Experience in contact center management.
• Good logical, analytical and problem solving abilities.

Responsibilities

• Train and develop a team of 8-10 FTEs.
• Ensure SLA delivery and quality checks.
• Provide timely feedback on errors and training needs.
• Handle process migration remotely/on-site as required.
• Drive process improvements to enhance productivity and efficiency.
• Maintain ISMS/ISO policy awareness within the team.

Skills

Team leadership

Communication

Analytical thinking

Process training

Problem solving

Education

Any Graduate from a recognized university

Job description

Assistant Manager - Operations

Job Location - Level 5, Tower VIII, Wing A & B Magarpatta Township Development and Construction Co.Ltd Magarpatta City Village Hadapsar, Taluka Haveli, Pune, India

Job Description

Position Brief & Process Summary: A key member of the WNS Operations teams responsible for training & developing a team of 8 10 team members to facilitate achievement of SLA Take end to end responsibility of the process Is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency Key Accountabilities: Successfully handle a team of 8-10 FTEs Process training of new recruits Ensure service delivery parameters are met Feedback on errors in a timely manner On time quality checks and error analysis Query handling Respond to process related queries by the team and identify training needs Ensure accurate and timely reports are sent to the DM on time Drive various process improvement ideas to improve efficiency/productivity Build domain knowledge by getting process trained and accredited 50% productive within 6 months from the date of joining the process Drive ISMS/ISO policy awareness within the team and maintain necessary documents Handle all the team related activities in the absence of DM Should be able to handle process migration through remote/onsite training

Qualifications

Qualifications & Specific knowledge required: Mandatory experience in Annuities, Life insurance, Group pension Excellent communication skill Any Graduate form a recognized university Knowledge of Life insurance/Annuity /Group pension products is desired Experience in contact center management Problem solving Good logical, analytical and problem solving abilities