Deputy Manager

WNS; Nashik District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

A leading BPM company is seeking a Deputy Manager - Operations at their Nashik location. The ideal candidate will be responsible for managing client communication, ensuring operations meet service level agreements, and driving employee engagement initiatives. The role requires flexibility in shifts and a commitment to discipline and protocol. Join our dynamic team to help shape and execute operational excellence.

Qualifications

• Proven experience in client communication.
• Ability to manage teams effectively and leverage new opportunities.
• Flexibility with shifts required.

Responsibilities

• Ensure operational KPIs are met according to service level agreements.
• Drive engagement and initiatives within the team.
• Conduct monthly one-on-one meetings with team members.
• Drive brainwave initiative in the team
• Understand and abide by the importance of discipline, punctuality & protocol
• Conduct monthly 1o1
• Address any people issues on timely basis
• Employee Engagement activities
• Represent Operations for Internal and external audits
• Managing TAT and Quality SLAs

Skills

Strong client communication

Team management

Discipline and punctuality

Quality management

Job description

We have an exciting opportunity for Deputy Manager - Operations to join our dynamic team at WNS-Nashik. If you are passionate and looking for a role that offers both challenges and growth, we want to hear from you!

Job Title

Deputy Manager - Operations

Company

WNS (Holdings) Limited

Company Overview

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Strong client communication.
• Manage team and new opportunities3. Flexible with shifts
• Ensuring Operations KRA - Internal/External Service level agreement are met
• Drive brainwave initiative in the team
• Understand and abide by the importance of discipline, punctuality & protocol
• Conduct monthly 1o1
• Address any people issues on timely basis
• Employee Engagement activities
• Represent Operations for Internal and external audits
• Managing TAT and Quality SLAs

Interested candidates can apply on the below link