Team Leader

Career Point Edutech Limited; Nashik District; On-site; INR 600,000 - 900,000; Full time

Job summary

Career Point Edutech Limited in Nashik is seeking a Team Leader for Operations/WIMS-BPS in the BFSI domain. You will lead a team, manage shifts in a 24/7 environment, and drive productivity, accuracy and client satisfaction.

You will own reporting, process improvements, and cross-functional coordination with HR, IT, Quality, and infra to ensure smooth operations and adherence to SLAs.

Qualifications

• Strong business knowledge in BFSI domain.
• Proficient with MS-Office, reports and MIS analysis.
• Analytical thinking with data-driven approach.
• Good presentation and stakeholder communication skills.

Responsibilities

• Lead daily operations, roster associates, manage shifts and productivity.
• Prepare and present Daily/Weekly/Monthly MIS reports and dashboards.
• Identify workflow gaps and drive continuous improvements (Lean, RCA, CAPA).
• Coordinate with HR, IT, Quality and infra to resolve issues and escalation.
• Manage SLA targets, CSAT/NPS, and drive cost optimization and margin.

Skills

MS Office

Reports MIS

Analytical thinking

Presentation skills

Job description

Position: Team Leader

Location: Nashik

Department: Operations, WIMS-BPS

Vertical/Domain: BFSI (Banking/Financial and Insurance)

Experience: Minimum 2 years of team handling and operational management in BFSI domain.

Flexibility: Willingness to work in rotational shifts (24/7 operations) as business requirement.

Job Description

Domain and Industry Knowledge

Strong business knowledge, problem solving mechanism, understand business drivers. Well versed with Ms-Office, Reports and MIS skill, Analytical thoughts and Presentation Skill.

People (Team) Management

Strong in people management; roster supervise a team of associates, providing guidance, coaching and motivation. Deliver constructive feedback and individual coaching sessions to close skill-will gaps and positive improvement.

Operational/Workflow Management

Team rostering and tracking, shift and productive time adherence, manage daily workflow panning and optimization to ensure high productivity and accuracy, SLA management, conduct daily team huddles to communicate targets, instructions, updates and performance focus areas, users tracking and time utilization. This includes allocating work, monitoring progress, handling escalations, able to manage superior deliverables in crisis situations/workflow. Attrition Management,

Reporting and Compliance

Ownership of preparation and execution of Daily/Weekly/Monthly Reports/MIS preparation, MBR deck, etc.. Need to drive Writer values and mission. Ensure all operations comply with internal policies and external regulations.

Process Improvement

Identify gaps in current workflows as well as during daily operational and implement continuous improvement initiatives to boost efficiency and result oriented mechanism (Analytical Thinking, Lean, RCA, CAPA, etc.); AHT and cost optimization, business improvement, change management, SOP preparation and training management.

Stakeholder Coordination

Calibrate quality standards regularly with clients and internal stakeholders. Perform continuous engagement with HR, Quality, IT, Infra, etc. internal teams to resolve queries, gaps and streamline inter-departmental tasks. Escalation Composure: Staying calm and professional when dealing with irate clients or customers.

Business Improvement

AHT reduction, productivity improvement, resource/cost optimization to perform better margin as per internal management. Need to manage SLA, CSAT/NPS as per client expectation to focus the role on continuous improvement and process excellence which help to drive additional business opportunity and overall business improvement.

Contact Numbers

8454813328

9821018994

8454099706

8454099705