Assistant Manager (AM) Recruitment | BPO Hiring

Guideline Inc; Mumbai; On-site; INR 810,000 - 990,000; Full time

Job summary

Guideline Inc is seeking an Assistant Manager Recruitment in Mumbai (Airoli) to lead a high-volume BPO recruiting team. The role focuses on end-to-end hiring, bulk campaigns, and meeting aggressive targets for voice, non-voice, and international processes.

The ideal candidate will have 5–8 years in BPO recruitment with proven team leadership, strong sourcing skills, and a track record of delivering closures within tight timelines.

Qualifications

• 5 to 8 years of recruitment experience in the BPO industry.
• Mandatory experience managing or leading a team of recruiters.
• Strong track record in high-volume/bulk BPO hiring.
• Hands-on experience hiring for domestic and international voice/non-voice processes.
• Proven ability to meet recruitment targets and tight deadlines.

Responsibilities

• Lead and manage a team of recruiters responsible for end-to-end BPO hiring.
• Drive bulk hiring for voice, non-voice, customer support, technical support, chat, email, and international BPO processes.
• Manage full recruitment lifecycle: sourcing, screening, interview coordination, offers and joining follow-ups.
• Ensure achievement of daily, weekly, and monthly hiring targets.
• Monitor recruiter productivity, interview-to-offer ratios, and overall performance.
• Develop sourcing strategies using portals, referrals, social media, databases and networks.
• Coordinate with operations managers and clients on manpower and timelines.
• Manage recruitment drives, walk-ins, and joining follow-ups.

Job description

Job Location: Airoli, Navi Mumbai

Experience: 5 to 8 Years

Salary Budget: Up to ₹9 LPA

Industry: BPO / KPO / Customer Experience

Employment Type: Full-Time, Permanent

Department: Human Resources / Talent Acquisition

Job Description

We are looking for an experienced Assistant Manager (AM) Recruitment with a strong background in BPO hiring and proven team management experience. The candidate will be responsible for managing recruitment operations, leading a team of recruiters, meeting hiring targets, and ensuring timely closures for high-volume BPO requirements.

Candidates must have prior BPO recruitment experience and must have handled a team.

Key Responsibilities

• Lead and manage a team of recruiters responsible for end-to-end BPO hiring.
• Drive bulk hiring for voice, non-voice, customer support, technical support, chat, email, and international BPO processes.
• Manage the complete recruitment lifecycle, including sourcing, screening, interview coordination, offer management, and joining follow-ups.
• Ensure achievement of daily, weekly, and monthly hiring targets.
• Monitor recruiter productivity, interview-to-selection ratios, offer-to-joining ratios, and overall recruitment performance.
• Develop effective sourcing strategies using job portals, employee referrals, social media, databases, and recruitment networks.
• Coordinate with operations managers and clients to understand manpower requirements, hiring priorities, and turnaround times.
• Manage recruitment drives, walk-in interviews, bulk hiring campaigns, and joining follow-ups.
• Ensure quality hiring while maintaining recruitment turnaround time and cost efficiency.
• Prepare daily, weekly, and monthly recruitment MIS reports and share performance updates with senior management.
• Train, mentor, and motivate recruiters to improve productivity and achieve hiring targets.
• Resolve recruitment challenges, manage escalations, and ensure smooth coordination between recruitment and operations teams.

Must-Have Requirements

• 5 to 8 years of experience in recruitment, specifically within the BPO industry.
• Mandatory experience managing or leading a team of recruiters.
• Strong experience in high-volume and bulk BPO hiring.
• Hands-on experience hiring for domestic and/or international voice and non-voice processes.
• Proven track record of achieving recruitment targets and meeting tight hiring deadlines.
• Excellent knowledge of sourcing strategies, job portals, recruitment metrics, and hiring MIS.
• Strong leadership, communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple hiring requirements and drive team performance under pressure.
• Candidates from non-BPO recruitment backgrounds will not be considered.

Role Details

Designation: Assistant Manager (AM) Recruitment

Location: Airoli, Navi Mumbai

CTC: Up to ₹9 LPA

Qualification: Graduate in any discipline; HR qualification preferred.

Key Skills

BPO Recruitment, Bulk Hiring, Team Handling, Team Management, Talent Acquisition, Volume Hiring, International BPO Hiring, Domestic BPO Hiring, Voice Process, Non-Voice Process, Recruitment MIS, Stakeholder Management, Recruitment Strategy, Hiring Target Achievement, Team Leadership.