Assistant Manager - Talent Acquisition

Writer Information Management Services; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Writer Information Management Services is seeking an experienced Talent Acquisition professional to lead end-to-end bulk hiring for BPO/BPS operations from Andheri, Mumbai. The role demands hands-on experience in volume hiring, strong sourcing capabilities, and delivery-driven coordination with business stakeholders, vendors, and internal teams.

The ideal candidate will manage multiple hiring requirements, drive recruitment campaigns, and ensure timely closures while maintaining quality of hire.

Qualifications

• Minimum 5+ years of experience in Talent Acquisition, with hands-on exposure to BPO/BPS bulk hiring.
• Experience in sourcing, screening, interviewing and offer onboarding for high-volume roles.
• Strong stakeholder management with business leaders, vendors and cross-functional teams.

Responsibilities

• End-to-end bulk recruitment for high-volume BPO/BPS hiring, including sourcing, screening, interview coordination, offers and onboarding.
• Drive bulk hiring for Customer Service, Voice/Non-Voice, Technical Support, Back Office roles.
• Coordinate with stakeholders and recruitment vendors to ensure timely closures and quality hires.
• Track recruitment metrics, maintain dashboards and MIS for hiring progress.
• Lead and guide recruiters to meet hiring targets and timelines.

Skills

5+ years experience

BPO/BPS bulk hiring

High-volume recruitment

Sourcing & screening

Candidate management

Stakeholder management

Education

MBA/PGDM in HR

Graduate in any discipline

Tools

Excel / MIS

Job description

Job Description

Designation: Assistant Manager Talent Acquisition (BPO / Bulk Hiring)
Location: Andheri, Mumbai
Experience: 5+ Years
Function: Human Resources - Talent Acquisition

About Writer Information

Writer Information is part of the Writer Corporation group, offering a diverse range of business solutions across IT & BPM, Digital Transformation, Business Process Services (BPS), Secure Storage, Cloud & Data Services and Digital Solutions. With a strong presence across multiple locations, Writer Information partners with enterprises to deliver technology-led and business-critical solutions.

Role Overview

We are looking for an experienced Talent Acquisition professional to manage end-to-end bulk hiring for our BPO/BPS operations. The role will involve driving high-volume recruitment, managing multiple hiring requirements simultaneously and ensuring timely closure of positions while maintaining quality of hire.

The ideal candidate should have hands‑on experience in volume hiring within the BPO industry, strong sourcing capabilities, and the ability to drive recruitment delivery through effective coordination with business stakeholders, vendors and internal teams.

Key Responsibilities

1. End-to-End Bulk Recruitment

• Manage the complete recruitment lifecycle for high-volume BPO/BPS hiring, from sourcing and screening to interview coordination, offer rollout and onboarding.
• Drive bulk hiring for various BPO profiles, including Customer Service Associates, Voice and Non-Voice Processes, Technical Support, Back Office and other operational roles.
• Ensure timely fulfilment of manpower requirements based on business hiring plans and operational ramp-ups.
• Handle multiple open requirements simultaneously while maintaining recruitment turnaround time and quality of hire.

2. Sourcing & Recruitment Strategy

• Drive walk-in interviews, recruitment drives and mass hiring campaigns.
• Build and maintain a strong candidate pipeline to support ongoing and upcoming business requirements.
• Explore local talent markets and identify relevant sourcing channels to improve hiring efficiency.

3. Stakeholder & Vendor Management

• Work closely with BPO Operations and business stakeholders to understand manpower requirements, hiring volumes, process requirements and deployment timelines.
• Coordinate with recruitment vendors and consultants to ensure consistent candidate flow and timely closures.

4. Recruitment Operations & MIS

• Track recruitment metrics such as open positions, sourcing numbers, interview-to-selection ratio, offer-to-joining ratio, joining conversions and time-to-hire.
• Maintain accurate recruitment trackers, dashboards and hiring reports.

5. Team & Delivery Management

• Drive recruitment delivery against defined hiring targets and business timelines.
• Guide and coordinate with recruiters and sourcing partners to ensure effective execution of hiring plans.
• Identify recruitment bottlenecks and take proactive measures to improve hiring productivity and delivery.

Desired Candidate Profile

• Graduate in any discipline; MBA/PGDM in Human Resources would be an added advantage.
• Minimum 5+ years of experience in Talent Acquisition, with significant hands-on exposure to BPO/BPS bulk hiring.
• Strong understanding of high-volume recruitment for voice, non-voice, customer service and back-office operations.
• Proven experience in managing bulk hiring drives, walk-ins and large-scale recruitment campaigns.
• Strong sourcing, screening, negotiation and candidate management skills.
• Experience in handling recruitment vendors, business stakeholders and multiple hiring requirements.
• Good understanding of recruitment metrics, MIS, hiring dashboards and recruitment turnaround time.
• Strong communication, coordination, execution and stakeholder management skills.

Work Location: Andheri, Mumbai
Work Mode: Work from Office