Human Resources Manager - BPO

Impetus Career Consultants; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Leadership role in a growing staffing firm

Performance-linked incentives

High visibility and ownership-driven environment

Opportunity to scale teams and accounts

Job summary

A staffing solutions provider is seeking an experienced BPO Manager to lead and scale BPO staffing operations. The role involves managing teams, delivering client satisfaction, and driving revenue growth through effective hiring strategies. Ideal candidates should have over 5 years of experience in BPO staffing/recruitment and strong leadership skills. This is a full-time position located in Gurugram, Haryana, offering a leadership role in a growing firm with performance-linked incentives.

Qualifications

• 5+ years of experience in BPO staffing / recruitment operations.
• Proven experience managing bulk hiring teams.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Manage end-to-end BPO staffing delivery for clients.
• Lead, mentor, and performance-manage recruiters and team leaders.
• Act as primary contact for key BPO clients.
• Drive closures, billing targets, and team revenue.
• Ensure compliance with internal processes.

Skills

BPO staffing / recruitment operations

Leadership

Communication

Stakeholder management

Data-driven approach

Job description

Job Title: BPO Manager – Staffing & Recruitment

Location: Work From Office

Job Summary

We are looking for an experienced BPO Manager to lead and scale our BPO staffing operations. The role involves managing recruiter teams, driving client delivery, meeting SLAs, and contributing to revenue growth through efficient hiring operations.

Key Responsibilities

Operations & Delivery

• Manage end-to-end BPO staffing delivery for domestic and/or international clients
• Ensure timely fulfillment of mandates with defined TATs and SLAs
• Handle volume hiring, ramp-ups, and urgent client requirements
• Monitor daily/weekly delivery dashboards and pipeline health

Team Management

• Lead, mentor, and performance-manage recruiters and team leaders
• Set targets, track productivity, and drive high-performance culture
• Conduct regular reviews, coaching, and process improvement sessions

Client & Stakeholder Management

• Act as primary point of contact for key BPO clients
• Understand client requirements and translate them into hiring strategies
• Ensure strong candidate experience and client satisfaction

Revenue & Growth

• Drive closures, billing targets, and team revenue
• Support business development with market insights and hiring feasibility
• Optimize cost, productivity, and quality metrics

Reporting & Compliance

• Track KPIs such as submissions, interviews, closures, offer-to-join ratio
• Maintain MIS, forecasts, and management reports
• Ensure compliance with internal processes and client guidelines

Required Skills & Qualifications

• 5+ years of experience in BPO staffing / recruitment operations
• Proven experience managing bulk hiring teams
• Strong leadership, communication, and stakeholder management skills
• Data-driven approach with strong MIS and reporting knowledge
• Ability to work in a fast-paced, target-driven environment

Preferred Qualifications

• Experience with large BPO accounts or ramp-up hiring
• Exposure to ATS, CRM, and hiring analytics
• Immediate or short notice joiners preferred

What We Offer

• Leadership role in a growing staffing firm
• Performance-linked incentives
• High visibility and ownership-driven environment
• Opportunity to scale teams and accounts

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources
• Staffing and Recruiting