Assistant Manager - Account Management

Viral Fission; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Viral Fission in Mumbai, India seeks a Campaign Operations professional to drive end-to-end execution of marketing campaigns. You will own planning, brief understanding, task structuring and execution via community teams, ensuring timely, high-quality delivery.

The role emphasizes client servicing, managing expectations and timelines, and building strong brand relationships across internal teams. Strong project management and communication skills are essential.

Qualifications

• Must-Have: 2-4 years experience in Operations / Campaign execution / Client servicing.
• Strong project management skills.
• Ability to handle multiple campaigns simultaneously.
• Excellent oral and written communication (client-facing + internal).

Responsibilities

• End-to-End Campaign Execution: Own complete lifecycle from planning to final delivery.
• Client Servicing: primary point of contact for brands; manage expectations, timelines and updates.
• Cross-Team Coordination: work with Partnerships, Community, Platform and CRM teams.
• Execution Management: manage timelines, deliverables, quality, and scale while ensuring clear communication.
• Problem Solving & Escalation Handling: address delays, execution gaps and client escalations.

Skills

Campaign execution

Client servicing

Project management

Communication

Tools

Excel

Dashboards

Job description

Job Summary

• You will be responsible for ensuring campaigns are: Planned right; Executed smoothly; Delivered on time with high quality

Key Responsibilities

• End-to-End Campaign Execution
  • Own complete execution lifecycle:
    • Campaign planning
    • Brief understanding
    • Task structuring
    • Execution via community
    • Final delivery
• Client Servicing
  • Act as the primary point of contact for brands
  • Manage:
    • Expectations
    • Timelines
    • Updates
  • Build strong, long-term brand relationships
• Cross-Team Coordination
  • Work closely with:
    • Partnerships Team
    • Community team (student execution)
    • Platform team
    • CRM team (user engagement)
• Execution Management
  • Manage:
    • Campaign timelines
    • Deliverables
    • Quality control
  • Ensure campaigns are executed at scale with consistency
  • Ensure clear communication and smooth ground-level execution
• Problem Solving & Escalation Handling
  • Handle:
    • Delays
    • Execution gaps
    • Client escalations
  • Take quick decisions to keep campaigns on track

Key Metrics You ll Own

• Campaign delivery timelines (on-time %)
• Task completion rates
• Campaign success metrics (as per brief)
• Client satisfaction / repeat business
• Execution efficiency at scale

What We re Looking For

Must-Have:

• 2-4 years experience in: Operations / Campaign execution / Client servicing
• Strong project management skills
• Ability to handle multiple campaigns simultaneously
• Excellent oral and written communication (client-facing + internal)

Good to Have:

• Experience in: Influencer marketing / community marketing
• Agency or startup environment
• Familiarity with: Excel / dashboards / tracking tools

What Makes You a Great Fit

• You take ownership like a founder
• You re calm in chaos and can handle pressure
• You think in systems, not just tasks
• You can balance:
  • Client expectations
  • Ground execution realities