Community & Collaboration Manager

Chai Sutta Bar; Indore District; On-site; INR 420,000 - 650,000; Full time

Job summary

Chai Sutta Bar is looking for an Account Manager for Social Media Marketing to independently manage brand accounts and bridge client, strategy, content, and execution teams.

The ideal candidate will have strong knowledge of social media and digital marketing, plus excellent client management and coordination skills to own campaigns from ideation through delivery in a fast-paced environment.

Qualifications

• 3–4 years of experience in social media management.
• Experience in account management or agency setting.
• Strong client communication and project management skills.
• Ability to work independently in a fast-paced marketing environment.

Responsibilities

• Take end-to-end ownership of assigned social media accounts.
• Develop and manage monthly social calendars with content/strategy teams.
• Coordinate content requirements across reels, posts, stories and campaigns.
• Prepare regular social media performance reports with insights.
• Act as primary point of contact for assigned accounts and build client relationships.
• Ensure campaigns are delivered on time and meet quality standards.

Skills

Social media

Account management

Digital marketing

Client communication

Project coordination

Campaign ownership

Team collaboration

Tools

Instagram

Facebook

LinkedIn

YouTube

Job description

Job Summary

We are looking for an Account Manager Social Media Marketing who can independently manage assigned brand accounts and act as the bridge between the client, strategy, content, creative, and execution teams. The ideal candidate should have a strong understanding of social media and digital marketing, along with excellent client management and project coordination skills.

Key Responsibilities

• Take end-to-end ownership of assigned social media accounts.
• Develop and manage monthly social media calendars in collaboration with the content and strategy team.
• Understand the brand's tone, audience, positioning, and communication style.
• Plan content across platforms such as Instagram, Facebook, LinkedIn, and YouTube.
• Coordinate content requirements including reels, static posts, carousels, stories, campaigns, and other formats.
• Ensure content is published accurately and on schedule.
• Monitor social media performance and identify opportunities for improvement.
• Track trends, viral formats, conversations, and platform updates relevant to the brand.
• Monitor comments, audience responses, and overall community sentiment where required.
• Prepare regular social media performance reports and actionable insights.

Account Client Management

• Act as the primary point of contact for assigned accounts.
• Understand client requirements, objectives, expectations, and feedback.
• Conduct regular client calls/meetings and maintain clear communication.
• Convert client discussions into actionable briefs for the internal team.
• Manage approvals, feedback, revisions, and delivery timelines.
• Ensure all deliverables are completed on time and meet expected quality standards.
• Proactively communicate challenges, delays, and dependencies.
• Build strong and long-term relationships with clients.

Campaign Content Coordination

• Coordinate with Content Strategists, Designers, Video Editors, Influencer Managers, Production Teams, and other stakeholders.
• Ensure every campaign moves smoothly from ideation to execution.
• Help develop campaign ideas, social media activations, and content initiatives.
• Coordinate shoots, influencer collaborations, content production, and campaign deliverables when required.
• Maintain content calendars, campaign trackers, briefs, and approval documents.
• Ensure the final output remains aligned with the approved strategy and brand guidelines.

Strategy Growth

• Understand the business objective behind every social media account.
• Identify opportunities to improve content quality, engagement, reach, and brand presence.
• Use social media insights and performance data to make better content decisions.
• Stay updated with social media trends, creator culture, platform formats, and digital conversations.
• Proactively pitch new content ideas and marketing opportunities to clients.
• Identify opportunities to expand the scope of work and contribute to account growth.

What We're Looking For

• 3 4 years of experience in social media management, account management, digital marketing, advertising, or an agency environment.
• Hands-on experience managing social media accounts for brands.
• Strong understanding of Instagram, Facebook, LinkedIn, YouTube, and current social media trends.
• Good understanding of content formats, social media strategy, campaigns, and digital marketing.
• Strong client communication and relationship-management skills.
• Excellent project management and coordination abilities.
• Ability to manage multiple accounts and deadlines simultaneously.
• Strong written and verbal communication skills.
• Ability to understand creative work and communicate effectively with designers, writers, editors, and strategists.
• Strong attention to detail and ownership mindset.
• Ability to work independently in a fast-paced marketing environment.
• Experience working with brands, agencies, creators, or influencer campaigns will be an advantage.

The Ideal Candidate

We're looking for someone who doesn't wait for a client to ask What's next? You should be able to look at an account and think: What's working? What's not working? What's trending? What should we create next? What can we improve? You will be expected to own the account, not just manage the communication around it. If you understand both social media and people management, enjoy working with creative teams, and can turn ideas into consistent execution, we'd love to hear from you.