Assistant Manager – Account Management

Viral Fission; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Viral Fission in Mumbai is seeking an Assistant Manager – Account Management to oversee end-to-end campaign execution, ensure on-time delivery, and build strong client relationships.

You will coordinate with partnerships, community, platform, and CRM teams to scale campaigns and maintain quality while handling multiple campaigns.

Qualifications

• 2-4 years experience in operations, campaign execution or client servicing.
• Strong project management skills and ability to handle multiple campaigns simultaneously.
• Excellent oral and written communication (client-facing and internal).

Responsibilities

• End-to-End Campaign Execution: plan, brief, structure tasks and deliver final output.
• Client Servicing: be the main point of contact for brands and manage expectations/timelines.
• Cross-Team Coordination: work with Partnerships, Community, Platform and CRM teams.
• Execution Management: manage timelines, deliverables and quality control; scale campaigns with consistency.
• Problem Solving & Escalation Handling: address delays, execution gaps, and client escalations.

Skills

Campaign execution

Client servicing

Project management

Communication

Multi-tasking

Tools

Excel

Job description

Community Growth & Management Ghatkopar West, Mumbai Full-time 2-4 years+ Years

Assistant Manager – Account Management Reporting to Head of Department

About This Role

You will be responsible for ensuring campaigns are:

• - Planned right
• - Executed smoothly
• - Delivered on time with high quality

Key Responsibilities

• 1. End-to-End Campaign Execution
  • Own complete execution lifecycle:
  • Campaign planning
  • Brief understanding
  • Task structuring
  • Execution via community
  • Final delivery
• 2. Client Servicing
  • - Act as the primary point of contact for brands
  • - Manage:
  • - - Expectations
  • - - Timelines
  • - - Updates
  • - Build strong, long-term brand relationships
• 3. Cross-Team Coordination
  • - Work closely with:
  • - - Partnerships Team
  • - - Community team (student execution)
  • - - Platform team
  • - - CRM team (user engagement)
• 4. Execution Management
  • - Manage:
  • - - Campaign timelines
  • - - Deliverables
  • - - Quality control
  • - Ensure campaigns are executed at scale with consistency
  • - Ensure clear communication and smooth ground-level execution
• 6. Problem Solving & Escalation Handling
  • - Handle:
  • - - Delays
  • - - Execution gaps
  • - - Client escalations
  • - Take quick decisions to keep campaigns on track

Key Metrics You’ll Own

• - Campaign delivery timelines (on-time %)
• - Task completion rates
• - Campaign success metrics (as per brief)
• - Client satisfaction / repeat business
• - Execution efficiency at scale

What We’re Looking For

Must-Have:

• - 2-4 years experience in:
• - Operations / Campaign execution / Client servicing
• - Strong project management skills
• - Ability to handle multiple campaigns simultaneously
• - Excellent oral and written communication (client-facing + internal)

Good to Have:

• Experience in:
• - Influencer marketing / community marketing
• - Agency or startup environment

Familiarity with:

• - Excel / dashboards / tracking tools

What Makes You a Great Fit

• - You take ownership like a founder
• - You’re calm in chaos and can handle pressure
• - You think in systems, not just tasks
• - You can balance:
• - - Client expectations
• - - Ground execution realities

Department Community Growth & Management

Employment Type Full-time

Experience Required 2-4 years+ Years