Executive Account Manager

OneDigital Entertainment; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

OneDigital Entertainment in Mumbai is seeking an Executive Account Manager with 1–3 years of experience in advertising, branding, digital, or a creative agency.

You will manage day-to-day client relationships and coordinate projects from brief to delivery, working cross-functionally with internal teams to ensure timely, on-brand execution while maintaining budgets and delivering high-quality results.

Qualifications

• 1–3 years of experience in account management in advertising, branding, digital, or creative agency environments.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple clients and projects in a fast-paced agency setting.

Responsibilities

• Manage day-to-day communication with clients and build strong, professional relationships.
• Support and manage multiple projects across branding, social media, digital, content, and video production.
• Understand client briefs and translate them into clear internal requirements.
• Coordinate with creative, strategy, design, content, and production teams to ensure smooth project delivery.
• Track project timelines, deliverables, approvals, and client feedback.
• Ensure projects are delivered on time, within budgets, and to quality standards.
• Assist with project budgets, quotations, invoicing, revenue tracking, and profitability monitoring.
• Prepare regular project updates, status reports, and meeting notes for clients and internal stakeholders.
• Identify client needs and opportunities for upselling, cross-selling, and account growth.

Skills

Client relationship management

Communication skills

Project coordination

Job description

We are looking for an Executive Account Manager with 1–3 years of experience in an advertising, branding, digital, or creative agency environment. The ideal candidate will be responsible for managing day-to-day client relationships, coordinating projects from brief to delivery, and working closely with internal creative, strategy, and production teams to ensure successful execution.

Key Responsibilities

• Manage day-to-day communication with clients and build strong, professional relationships.
• Support and manage multiple projects across branding, social media, digital, content, and video production.
• Understand client briefs and translate them into clear and actionable internal requirements.
• Coordinate with creative, strategy, design, content, and production teams to ensure smooth project delivery.
• Track project timelines, deliverables, approvals, and client feedback.
• Ensure projects are delivered on time, within agreed budgets, and according to quality standards.
• Assist with project budgets, quotations, invoicing, revenue tracking, and basic profitability monitoring.
• Prepare regular project updates, status reports, and meeting notes for clients and internal stakeholders.
• Proactively identify client needs and opportunities for upselling, cross‑selling, and account growth.
• Support new business opportunities, pitches, proposals, and client presentations when required.
• Handle client concerns professionally and work with internal teams to provide timely solutions.
• Maintain accurate project documentation and ensure all stakeholders are aligned throughout the project lifecycle.

What We’re Looking For

• 1–3 years of experience in account management, client servicing, or project coordination within an advertising, branding, digital, marketing, or creative agency.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple clients and projects in a fast-paced agency environment.
• Good understanding of creative and digital project workflows.
• Strong organizational skills with excellent attention to detail.
• Basic commercial understanding, including budgets, quotations, invoicing, and project profitability.
• Ability to coordinate effectively with cross-functional teams.
• Proactive, positive, and solution-oriented approach to client challenges.
• Strong relationship-building and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.

What You’ll Bring

You will be a client-focused, organized, and commercially aware account professional who can confidently manage client communication, coordinate internal teams, and ensure projects move smoothly from brief to final delivery. This role is ideal for someone looking to grow their career in agency account management and client servicing.