Assistant Manager – Client Solutions & Operations (Campaign Management)

JioStar; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

JioStar is seeking an Assistant Manager of Client Solutions & Operations to oversee end-to-end digital advertising campaigns. You will lead a small team, ensure campaigns launch on schedule, within budget, and meet client KPIs across programmatic, social, search, email and display channels.

You will implement QA processes, optimize performance, prepare PCA reports, and collaborate with Sales, Creative and Product to resolve issues and improve operations. Strong analytics and leadership required.

Qualifications

• 5+ years in digital ad operations or campaign management with supervisory responsibility.
• Experience managing multi-channel campaigns and client-facing activities.
• Strong analytics and ability to explain technical concepts to non-technical clients.

Responsibilities

• Oversee onboarding, setup, execution, and delivery of client campaigns across digital channels.
• Implement QA processes for assets, UTMs, targeting and budgets before launch.
• Manage workflow distribution within the operations team to meet deadlines and SLAs.
• Act as primary operational contact for key clients, translating goals into campaign strategies.
• Monitor pacing and performance data; implement real-time optimizations for ROI.
• Lead post-campaign analysis (PCA) reports with insights and recommendations.
• Mentor and upskill campaign team members; drive process improvements and automation.

Skills

Campaign operations

Client solutions

Team leadership

Data analysis

Excel/Sheets

Ad servers & DSPs

Tools

Google Ad Manager

DV360

Meta Business Manager

The Trade Desk

Excel

Google Sheets

Job description

Assistant Manager of Client Solutions & Operations

We are seeking a data-driven, detail-oriented, and client-centric professional to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs.

Key Responsibilities

• Campaign Operations & Execution
• End-to-End Management: Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display).
• Quality Assurance: Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch.
• Resource Allocation: Manage workflow distribution within the operations team to meet strict client deadlines and SLAs.
• Client Solutions & Strategy
• Consultative Partnering: Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies.
• Performance Optimization: Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI.
• Insightful Reporting: Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data.
• Team Leadership & Process Improvement
• Mentorship: Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning.
• Workflow Automation: Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency.
• Cross-Functional Collaboration: Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions.

Required Skills & Qualifications

Experience

5+ years of experience in digital ad operations, campaign management, or client solutions, with at least 1–2 years in a senior or supervisory role.

Technical Proficiency

• Hands‑on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk).
• Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must).

Soft Skills

• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients.
• Strong problem‑solving skills and the ability to thrive under pressure in a fast‑paced environment.
• Impeccable project management and organizational skills.