Assistant Manager

SHAI; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SHAI in Chennai, India seeks an experienced AR Manager to lead the U.S. Healthcare AR teams, reduce aging, and maximize collections. You will oversee daily operations, monitor SLAs, and drive process improvements while coordinating training and client reviews.

The role requires 10+ years in U.S. Healthcare AR at a managerial level, expertise in denial management and appeals, and readiness for night shifts in a dynamic environment.

Qualifications

• 10+ years of experience in U.S. Healthcare AR at manager level or above.
• Strong expertise in AR follow-up, denial management, and appeals in U.S. Healthcare RCM.
• Willingness to work night shifts and join within 30 days.

Responsibilities

• Lead, mentor, and manage AR teams to reduce aging and maximize collections.
• Oversee daily operations, monitor workflows and SLAs.
• Track and analyze collections and operational metrics.
• Design processes to improve productivity and quality.
• Support new pilot projects and transfer knowledge to production teams.
• Address performance and interpersonal issues with stakeholders.
• Plan and coordinate training for new hires and team members.
• Conduct client calls and reviews to assess performance and satisfaction.
• Identify skill gaps and plan retraining with trainers.
• Build strong client relationships through communication and delivery.

Skills

AR management

Leadership

Mentoring

Night shifts

Job description

Job Description:

Key Responsibilities

• Lead, mentor, and manage AR teams to meet and exceed client expectations by reducing AR aging and maximizing collections.
• Oversee day-to-day team operations, including:
• Monitoring workflows and daily productivity targets to ensure adherence to agreed Service Level Agreements (SLAs).
• Tracking, analyzing, and maintaining key performance metrics, including collections and operational reports.
• Design and implement process improvements to enhance productivity, quality, and overall team performance.
• Support and participate in new pilot projects, ensuring effective knowledge transfer and smooth transitions to production teams.
• Address and resolve team-related issues, including performance concerns and interpersonal conflicts, in collaboration with stakeholders.
• Learn and implement new client systems and processes; plan and coordinate training sessions for new hires and existing team members based on project needs.
• Conduct regular client calls and reviews to assess performance, identify improvement opportunities, and enhance client satisfaction.
• Identify skill and knowledge gaps within the team and work with department trainers to plan and execute retraining initiatives.
• Build and maintain strong client relationships through effective communication, issue resolution, and consistent service delivery.

Eligibility Criteria

• 10+ years of experience in U.S. Healthcare AR, with current or prior experience at the Manager level or above.
• Strong expertise in AR follow-up, denial management, and appeals within U.S. Healthcare Revenue Cycle Management (RCM).
• Willingness to work night shifts.
• Ability to join within 30 days.