Assistant Manager

TP; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TP in Gurugram, India seeks a results-oriented Team Leader to manage a customer service team and drive sales growth. You will craft and execute sales strategies, monitor performance metrics, and collaborate with cross-functional teams to resolve customer issues and improve experience.

Ideal candidates bring leadership in BPO/Call Centre settings, strong sales know-how, exceptional communication, and comfort with CRM tools to boost revenue and satisfaction in a dynamic environment.

Qualifications

• Leadership experience in a BPO/Call Centre environment.
• Strong grasp of sales principles and practices.
• Excellent communication, interpersonal and problem-solving abilities.
• Ability to work in a fast-paced setting and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with CRM software and other sales tools.

Responsibilities

• Manage and lead a team of customer service representatives to achieve sales targets and improve customer satisfaction.
• Develop and implement effective sales strategies to drive revenue growth.
• Analyze market trends and competitor activity to identify opportunities for improvement.
• Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer experience.
• Monitor and report on key performance indicators to senior management.
• Coach and train team members to improve their skills and performance.

Skills

Leadership

Sales principles

Communication

Interpersonal skills

Problem solving

Adaptability

Analytical skills

Tools

CRM software

Job description

Roles and Responsibility

• Manage and lead a team of customer service representatives to achieve sales targets and improve customer satisfaction.
• Develop and implement effective sales strategies to drive revenue growth.
• Analyze market trends and competitor activity to identify opportunities for improvement.
• Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer experience.
• Monitor and report on key performance indicators to senior management.
• Coach and train team members to improve their skills and performance.

Job Requirements

• Proven experience in a leadership role within the BPO/Call Centre industry.
• Strong understanding of sales principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with CRM software and other sales tools.