Assistant Manager

r3 Consultant; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

A leading insurance consulting firm is seeking talented professionals for various roles in the Property & Casualty Insurance domain, including positions for experienced trainers and management roles. Candidates should possess excellent communication skills and relevant experience in insurance and team handling. The roles require flexibility with US shifts and collaboration in training processes, emphasizing quality and performance standards. Successful candidates will be offered competitive compensation packages.

Qualifications

• 7+ years of experience in Property & Casualty Insurance.
• Minimum 2 years of team handling experience.
• Process Trainer: 4-6 years of experience with P&C background.

Responsibilities

• Responsible for the performance and quality of trainings.
• Mentoring and grooming new trainers and team members.
• Planning for upcoming batches and managing training reports.

Skills

Excellent Communication Skills

Experience in Process Management

Team Handling Experience

BPO/KPO Industry Experience

Education

Graduation

Job description

Job Description

We are seeking talented professionals to join our team in the property & casualty insurance domain and as process trainers.

Positions Available

Candidates who have applied in the past 3 months are not eligible for this walk‑in.

• Graduation for all roles is mandatory.
• Experience in insurance is mandatory.
• Assistant Manager
• 7+ years of experience in property & casualty insurance.
• Minimum 2 years of team handling.
• Excellent communication skills.
• Experience in process management, MIS reports, daily team operations, KPIs and similar metrics.
• Background in BPO/KPO industry preferred.
• Comfortable working in US shifts.
• Budget is 12 LPA.
• Open positions: 25.
• Location: Bangalore.
• General insurance roles:
• 5+ years of experience, of which 2 + years in team handling is mandatory.
• Experience in general or commercial insurance is mandatory.
• This would be considered an IC role.
• Should be comfortable with night shifts.
• Budget is 9 LPA.
• Open positions: 7.
• Location: Bangalore.
• Trainer roles:
• Process trainer: 4‑6 years of experience (6 trainer profiles and should have P&C background).
• All candidates should possess excellent communication skills.
• Location: Bangalore.

Process Trainer Responsibilities

• Planning for upcoming batches.
• Responsible for team performance.
• Responsible for the quality of the trainings imparted.
• Mentoring and grooming new trainers, team members and GTT trainers.
• Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor.
• Take approval for training materials from process heads through GTT members on a semi‑annual basis.
• Compile and submit monthly reports on training activities and needs in a timely and concise manner.
• Assist in the delivery of formal induction, pre‑process/language training for new hires.
• Work on training reports weekly, monthly, semi‑annual and annual.
• Manage domain and custom examinations and publish periodic reports.
• Initiative to improve the training process.
• Handle client visits and presentations.
• Location: Bangalore.