AM- HRBP

r3 Consultant; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work hours

Employee engagement initiatives

Job summary

A leading HR consultancy is looking for an Assistant Manager – HR Business Partner to support Property & Casualty insurance processes in Bangalore or Pune. The role involves stakeholder management, enhancing employee engagement, and driving performance outcomes. Candidates must have over 8 years of HR experience, especially in a BPO/KPO environment, alongside excellent communication skills. This position will allow flexibility to connect with clients in US/UK time zones.

Qualifications

• 8+ years of HR experience with at least 3–4 years in an HRBP role.
• Experience in BPO/KPO/Insurance environments is preferable.

Responsibilities

• Act as HR point-of-contact for designated business units.
• Manage onboarding and induction experience for new hires.
• Drive performance management cycles and interventions.

Skills

Property & Casualty Insurance processes

Employee relations and grievance handling

Performance management and appraisal cycles

Engagement initiatives and floor management

HR analytics

Communication skills

Education

Full-time Bachelor’s degree from a recognized university

Post-graduation in HR

Tools

Excel

PowerPoint

Job description

Overview

Job Title: Assistant Manager – HR Business Partner (HRBP)
Location: Bangalore, Pune
Experience: 8+ years of total HR experience (at least 3–4 years in HRBP role)
Shift timings- US Shift (5 days WFO)

Mandatory

• Strong exposure to Property & Casualty (P&C) Insurance processes OR P&C insurance client environment

Preferred

• BPO / KPO, shared services, GCCs handling insurance/financial services processes

Qualifications

• Graduates only (Full-time Bachelor’s degree from a recognized university)

Post-graduation in HR is an added advantage but not mandatory

Role Overview

The Assistant Manager – HRBP will partner with business leaders and operations managers supporting Property & Casualty insurance processes to drive people strategy, employee engagement, and performance outcomes. The role demands excellent communication skills, strong stakeholder management, and the ability to work in a fast-paced BPO/KPO setup.

Key Responsibilities

• Business Partnering & Stakeholder Management Act as primary HR point-of-contact for designated business units in P&C insurance processes in Bangalore/Pune.
• Partner with operations and delivery leaders to understand headcount plans, business priorities, and translate them into HR actions.
• Provide data-backed HR insights to drive decisions on attrition, engagement, performance, and productivity.
• Employee Lifecycle & Engagement Manage onboarding, assimilation, and induction experience for new joiners in the account.
• Own and drive employee engagement calendar – R&Rs, engagement surveys, skip-level interactions, one-on-ones, and floor connects.
• Track and address employee grievances, manage employee relations cases, and ensure timely closure with minimal escalations.
• Performance Management & Talent Development Drive performance management cycle – goal setting, mid-year and annual appraisals, performance reviews, and interventions for low performers.
• Work with business on IDPs (Individual Development Plans), coaching, and succession planning for critical roles.
• Support L&D team in identifying training needs specific to P&C insurance processes and soft skills.
• Policies, Compliance & Governance Ensure compliance with company HR policies, labor laws, and audit requirements for respective locations.
• Guide managers and employees on disciplinary processes, POSH, and grievance redressal mechanisms.
• Maintain HR data hygiene on HRMS, trackers, and dashboards for audits and MIS.
• Workforce Planning & Retention Support manpower planning and hiring coordination with TA for ramp-ups and backfills in P&C insurance vertical.
• Analyze attrition trends, conduct exit interviews, and suggest retention interventions for critical talent.
• Partner with compensation & benefits team on salary corrections, internal parity, and retention proposals.

Must-Have Skills

• Currently working as Assistant Manager (HRBP) or equivalent, preferably in a BPO/KPO/Insurance environment.
• Proven HRBP experience supporting P&C insurance or related insurance business.
• Excellent communication skills – verbal and written; ability to interact confidently with senior stakeholders and global clients.
• Strong exposure to: Employee relations and grievance handling
• Strong exposure to: Performance management and appraisal cycles
• Strong exposure to: Engagement initiatives and floor management
• HR analytics, MIS, and Excel/PowerPoint reporting
• Ability to handle ambiguity, multi-task, and work in a fast-paced, 24x7 operations environment (flexibility for shifts, if required).

Good-to-Have Skills

• Exposure to transition/scale-up of new P&C insurance processes.
• Experience in handling HRBP responsibilities for multi-location teams.
• Basic understanding of compensation structures and variable pay programs in BPO/KPO.

Work Mode & Shift

Work Location: On-site at Bangalore or Pune office (Hybrid may be considered as per company policy).

Shift: General shift with flexibility to connect with US/UK client time zones when required.