Assistant Front Office Manager

Sterling Holiday Resorts Limited; Dindigul; On-site; INR 350,000 - 600,000; Full time

Job summary

Sterling Holiday Resorts Limited is seeking an Assistant Manager Front Office to support the Front Office Manager in delivering an exceptional guest experience across front desk, bell stand, and concierge teams. The role focuses on staffing, training, and ensuring smooth daily operations to uphold Sterling’s standard of service.

The ideal candidate has 2–7 years in Front Office with at least 1 year in supervision, and holds a Hotel Management degree or diploma.

Qualifications

• Experience in Front Office with at least 1 year in a supervisory role.
• Degree or Diploma in Hotel Management preferred.
• Proficient in Property Management Systems (PMS) and MS Office.
• Strong communication and financial acumen; ability to influence situations positively.
• Willingness to work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Lead daily front desk activities, check-ins/check-outs, and room assignments with SOP compliance.
• Engage with guests to resolve concerns and maintain high satisfaction scores.
• Coach and train staff to drive performance and maintain morale.
• Collaborate with Housekeeping and Sales to manage room inventory and group/MICE arrivals.
• Monitor audit scores and forecasts to optimize staff scheduling.
• Ensure accurate billing, cash handling, and contribute to departmental budgets and RevPAR goals.

Skills

Front Office

Supervisory

Communication

PMS

MS Office

Education

Hotel Management degree/diploma

Tools

Property Management System (PMS)

Microsoft Office

Job description

Job Description

Department: Front Office || Position Title: Assistant Manager Front Office || Grade: 5.C

About Sterling Holidays: Sterling Holiday Resorts Limited, part of Fairfax Financial Holdings Limited and a wholly owned subsidiary of Thomas Cook (India) Limited, is a leading hospitality company in India with a portfolio across 54 unique destinations, comprising over 60+ resorts, hotels, and retreats with over 3,200 keys operational. The company caters to leisure stays, Meetings and Conferences (MICE), Destination Weddings, Reunions, Picnics, and Group travel delivering memorable experiences to over 600,000 guests every year. The company offers a network of properties across hills, beaches, jungles, waterfront, adventure, heritage, pilgrimage, and drive-to locations.

Position Overview

The Assistant Manager Front Office is responsible for supporting the Front Office Manager in overseeing daily operations to ensure a seamless "Incredible!" experience for every guest. This role involves supervising the front desk, bell stand, and concierge teams to create a stellar first impression. You will be a key driver of guest satisfaction, departmental efficiency, and team engagement, ensuring all front-of-house activities align with Sterlings mission and service standards.

Key Responsibilities

• Operational Oversight: Lead daily front desk activities, including check-ins, check-outs, and room assignments, ensuring 100% SOP compliance.
• Guest Experience: Proactively engage with guests and resolve concerns with empathy to maintain high satisfaction scores.
• Team Leadership: Provide daily coaching and training to staff to drive performance and maintain high team morale.
• Coordination: Collaborate with Housekeeping and Sales to manage room inventory and execute group/MICE arrivals.
• Performance & Reporting: Monitor audit scores (Internal/Mystery) and analyze business forecasts to optimize staff scheduling.
• Financial Discipline: Ensure accurate billing, cash handling, and support the management of departmental budgets and RevPAR goals.

Qualifications, Skills & Requirements

• Experience: 2 -7 years in Front Office, with at least 1 year in a supervisory role.
• Education: Degree or Diploma in Hotel Management preferred.
• Technical: Proficient in Property Management Systems (PMS) and Microsoft Office Suite.
• Soft Skills: Strong communication, financial acumen, and the ability to influence situations positively.
• Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.

Why Join Us?

At Sterling, you will be part of a dynamic and growing hospitality brand where career opportunities are as diverse as our destinations. Join us to be part of a team that believes in creating Discoveries & Experiences to Spark Joy. Sterling Holidays and Resorts Limited