Front Office Associate

Radisson Hotel Group; Delhi; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading hospitality company is seeking a Front Office Associate in Delhi. This role involves managing front office operations, enhancing guest satisfaction, and supervising a dedicated team. The ideal candidate has experience in front office settings, excellent communication skills, and a hands-on approach to leadership. If you are passionate about delivering exceptional guest service, this is an exciting opportunity to join our dynamic team.

Qualifications

• Experience in front office operations.
• Ability to improve guest satisfaction.
• Commitment to delivering excellence.

Responsibilities

• Support front office operations for guest journey.
• Work to improve guest satisfaction.
• Supervise front office team and ensure compliance.

Skills

Strong supervisory skills

Hands-on approach

Exceptional guest service

Problem-solving capabilities

Strong communication

Job description

Overview

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests. As Front Office Associate, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where front office initiatives & hotel targets are achieved
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to deliver an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements

• Experience in front office
• Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem‑solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at [e-mail]