Floor Manager

Nagarmal Sheonarain Private Limited; Bhagalpur, Muzaffarpur, Jamshedpur; On-site; INR 450,000 - 550,000; Full time

Job summary

Nagarmal Sheonarain Pvt. Ltd. invites an experienced Floor Manager for its apparel retail outlets. You will lead on the shop floor, drive sales, and ensure exceptional customer service while maintaining brand standards.

You will supervise team members, coordinate with VM and store operations, manage stock replenishment, and help safeguard assets through loss-prevention measures. Shift-based, weekends included, with growth opportunities in a dynamic retail environment.

Qualifications

• Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role.
• Education: Graduate (preferred in Retail/Management).

Responsibilities

• Drive sales and deliver excellent customer service on the floor.
• Supervise floor staff; manage grooming, tasks, and performance.
• Maintain visual merchandising; coordinate with VM for displays.
• Oversee store operations; ensure cleanliness, safety, stock checks.
• Prevent loss; enforce security processes and audits.

Skills

Communication

Leadership

Sales orientation

Time management

Customer focus

Education

Graduate ( Retail/Management preferred )

Tools

POS

Excel

Inventory software

Job description

Job Title: Floor Manager Apparel Retail
Company Name: Nagarmal Sheonarain Pvt. Ltd.

Salary: Up to 5 LPA
Department: Retail Operations

Job Location: Patna/Bhagalpur/Muzaffarpur/Jamshedpur

Job Purpose

To ensure smooth and efficient floor operations, provide excellent customer service, manage visual merchandising, and support the store team in achieving sales targets and operational excellence.

Key Responsibilities

1. Sales & Customer Service

• Drive sales through effective customer interaction and upselling.
• Ensure customer satisfaction by maintaining high service standards.
• Resolve customer complaints promptly and professionally.

2. Team Management

• Supervise floor staff and ensure productivity, grooming, and discipline.
• Allocate tasks and monitor performance of floor associates.
• Conduct regular briefings and support training initiatives.
• Reviewing and maintaining checklist.

3. Inventory & Merchandising

• Maintaining MBQ of the department.
• Ensure timely replenishment of merchandise.
• Maintain visual merchandising standards as per brand guidelines.
• Coordinate with the VM team for product displays and stock rotation.

4. Store Operations

• Ensure cleanliness, orderliness, and safety on the shop floor.
• Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning.
• Monitor and report daily sales and footfall.

5. Loss Prevention

• Prevent stock pilferage through constant monitoring and control.
• Ensure adherence to security processes and audits.

Key Requirements

• Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role.
• Education: Graduate (preferred in Retail/Management).

Skills

• Excellent communication and leadership skills
• Strong sales orientation
• Ability to multitask and manage time effectively
• Basic computer literacy (POS, Excel, Inventory Software)

Working Conditions

• Shift-based working hours including weekends and holidays.
• Standing for extended periods and floor mobility required.