Floor Manager

Gopalan Enterprises; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Gopalan Enterprises Bengaluru is seeking a responsible Floor Manager to oversee daily floor operations, coordinate with vendors, interact with customers, and ensure smooth day-to-day functioning.

The ideal candidate should have strong communication, problem-solving, and team management skills, with experience in retail, hospitality, malls, or customer service environments.

Candidates must be proactive and capable of handling multiple tasks with a focus on operational efficiency.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and vendor management.
• Good coordination and problem-solving abilities.
• Leadership and team management skills.
• Ability to manage multiple tasks and resolve issues efficiently.
• Basic knowledge of MS Office and operational reporting.

Responsibilities

• Manage daily floor operations and ensure smooth functioning.
• Interact with customers, understand their requirements, and resolve complaints professionally.
• Coordinate with vendors for supplies, services, maintenance, and timely deliveries.
• Maintain positive working relationships with vendors, customers, and internal teams.
• Monitor staff performance and ensure proper task allocation.
• Ensure cleanliness, safety, and service quality standards are maintained.
• Handle customer queries, feedback, and escalations effectively.
• Coordinate with management regarding operational issues and updates.
• Monitor vendor performance and ensure services are delivered as agreed.
• Prepare daily operational reports and maintain necessary records.

Skills

Communication

Customer service

Vendor management

Coordination

Leadership

MS Office

Education

Any graduate degree

Job description

JOB SUMMARY

We are looking for a responsible and customer-focused Floor Manager to oversee daily floor operations, coordinate with vendors, interact with customers, and ensure smooth day-to-day functioning. The ideal candidate should have strong communication, problem-solving, and team management skills.

KEY RESPONSIBILITIES

• Manage daily floor operations and ensure smooth functioning.


• Interact with customers, understand their requirements, and resolve complaints professionally.


• Coordinate with vendors for supplies, services, maintenance, and timely deliveries.


• Maintain positive working relationships with vendors, customers, and internal teams.


• Monitor staff performance and ensure proper task allocation.


• Ensure cleanliness, safety, and service quality standards are maintained.


• Handle customer queries, feedback, and escalations effectively.


• Coordinate with management regarding operational issues and updates.


• Monitor vendor performance and ensure services are delivered as agreed.


• Prepare daily operational reports and maintain necessary records.

REQUIRED SKILLS

• Excellent communication and interpersonal skills.


• Strong customer service and vendor management skills.


• Good coordination and problem-solving abilities.


• Leadership and team management skills.


• Ability to manage multiple tasks and resolve issues efficiently.


• Basic knowledge of MS Office and operational reporting.

EDUCATIONAL QUALIFICATION

Any graduate degree preferred.

PREFERRED CANDIDATE PROFILE

Candidates with experience in floor management, retail, malls, hospitality, commercial facilities, or customer service operations are preferred. The candidate should be comfortable interacting professionally with customers, vendors, and management, with a focus on operational efficiency.