Assistant Facility Manager

JLL; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

JLL is seeking an Assistant Facility Manager for its Malad, Mumbai location. The role demands handling facility management operations, coordinating a multi-disciplinary team, and maintaining service levels with clients in hospitality-related environments.

Immediate joiner preferred with 4–5 years of FM experience. The position requires Graduation and a strong background in front-office, janitorial, and technical services, along with proactive problem solving and stakeholder management.

Qualifications

• Graduation is mandatory.
• 5 years of facility management experience and 3 years in a facility executive role.
• Experience in hospitality/hotel operations is desirable.

Responsibilities

• Oversee on-site FM operations in line with SLAs and KPIs.
• Manage facility management team including front office, janitorial, and technical staff.
• Coordinate maintenance, procurement, and asset & vendor management for the premises.
• Ensure floor inspections and timely rectification of issues reported via Help Desk.
• Maintain client expectations and communicate them to the FM team.
• Support meetings, events, and relocations as needed.
• Provide backup support to the Facility Manager during absences.
• Collaborate with client representatives and suppliers to uphold service quality.

Skills

Adapt under pressure

Interpersonal skills

Communication skills

Education

Graduation

Job description

Job Location: Malad, Mumbai

Designation: Assistant Facility Manager

Educational Qualification: Graduation Mandatory

Experience Required: 4-5 years

Shift Timings: 24*7 Shifts

Work Schedule: 6 Days/week

Notice Period: Immediate joiner

Experienced Facility Management professional with a strong background in hospitality/hotel operations, combining seasoned expertise with dynamic energy and enthusiasm.

Position's Goal

• Management services to the client in support of their business needs in accordance with the Service Levels, and Key Performance Indicator requirements
• Manage Facility Management team in the delivery of services especially all help desk issues & user services.
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, and asset & vendor management.
• Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.
• Specifically manage the role of the Facility executive, Front office Executive, the Janitorial and technical team

Deliverable Role/Responsibilities

• Manage offsite record management operations including documents collection & retrieval
• Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
• Ensure detailed floor inspections on a routine basis.
• Monitor the Help Desk system as it effects your area & ensure that rectification works are recorded & action-ed in a timely manner
• Ensure your aspects of the working environment meet all requisite Standards.
• Assist the Facility Manager to ensure the smooth running of meetings &/or events
• Assist with Business Unit relocations or 'ad hoc' projects.
• Assist with critical out-of-hours issues & participate as a key team member in response to emergency situations
• Provide backup support for the Facility Manager in times of absence.
• Clearly document & communicate all client expectations to the balance of the FM team
• Work collaboratively with colleagues both within the client account & in the wider Jones Lang LaSalle network
• Ensure general administrative activities under your control are conducted in a timely and efficient manner
• Assist with any other duties as assigned by the Facility Manager or Senior Manager on a "need be" basis.

Management Role/Responsibilities

In addition to providing the information as above, the management responsibilities of this role include:

• Oversee pantry services, catering services for in-house lunch, presentations and staff events
• Assist in manage service levels to meet business unit needs
• Manage kitchen equipment inventory and maintenance
• Ensure the general cleanliness of the office and the management of the Janitorial team
• Manage user car park applications with Building Landlord
• Ordering of copier refills, office equipment [non IT equipment] and plants for the office
• Ordering of office supplies such as stationeries and pantry supplies, equipment and services and analysis.
• Manage subscription of periodicals and newspapers
• Manage the receptionist in the discharge of the front office duties

Interaction

• Coordinate closely with the site leaders to address problems and/or enhance working environment performance
• Weekly connect with associate to understand the concerns

Education / Yrs Of Experience: Five year of experience in facility management & 3 years' experience as facility executive.

Skill Sets

• Ability to adapt and perform under pressure
• Possess strong interpersonal skills with the ability to build rapport quickly.
• Good communication skills