Assistant Facility Manager

Jones Lang LaSalle, Inc.; Hyderabad; On-site; INR 558,000 - 893,000; Full time

Job summary

JLL is seeking an experienced AFM – Soft Services professional to manage facilities operations at Deloitte Towers, Hyderabad. You will coordinate front office, housekeeping, catering and vendor services, ensuring high standards of service delivery and compliance with SLAs.

With 5–7 years in facilities management and excellent English communication, you will lead a team, handle escalations, and support weekly rosters and shift planning to sustain smooth on-site operations.

Qualifications

• Graduate in any discipline.
• 5–7 years experience in facilities management.
• Tertiary qualifications in hotel management / building management and/or business desirable.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Responsibilities

• Be accessible for escalation of all FM related issues.
• Oversee the Helpdesk work process.
• Provide management advice to Helpdesk operators for escalated issues.
• Ensure planning and execution of preparations for conferences and VIP visits.
• Oversee the Reception and Front Office functions; ensure courteous visitor handling.
• Take rounds to maintain high housekeeping standards and oversee HK vendor.

Education

Graduate in any discipline

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

TITLE

AFM – Soft Services

BUSINESS UNIT

Integrated Facilities Management

LOCATION

Deloitte Towers

REPORTING TO

Facility Manager

POSITION GOALS

• To provide administrative support to the Facilities Management team at Deloitte, Hyderabad.
• To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad.

DUTIES & RESPONSIBILITIES

• Be accessible for escalation of all FM related issues:
• Oversee the Helpdesk work process
• Provide management advice to Helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Reception.
• Oversee the Front Office function
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained
• Oversee the Housekeeping Services
• Overall service delivery assessment of HK vendor.
• Coordination meetings with vendor for resolution of service issues
• Evaluate vendor performance
• Ensure that vendor manpower reports at site as per agreed terms and conditions.
• Undertake audit of the attendance and check their grooming.
• Oversee Cafeteria Services
• Ensure that the caterers are maintaining highest standards of hygiene in the services area
• Ensure that the quality and quantity of the food supplies are meeting the requirements
• When the food supplies run out, escalation the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
• Overall coordination with all service providing vendors.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

EMPLOYEE SPECIFICATIONS

• Graduate in any discipline
• 5 – 7 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

KEY PERFORMANCE

MEASURES

• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery

Location:On-site –Hyderabad, TS

Scheduled Weekly Hours:48

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