Assistant City Manager

Kolkata Ventures; Kolkata District; On-site; INR 240,000 - 360,000; Full time

Job summary

Kolkata Ventures is hiring a Tele Sales Associate / Assistant City Manager to work from the office in Ballygunge Place, Kolkata. The role focuses on driving sales through phone, chat, and digital channels, handling inquiries, and guiding customers through the purchasing process.

Responsibilities include timely lead responses, CRM updates, and collaboration with sales and marketing to achieve targets. English, Hindi, and Bengali language skills are essential for customer interactions.

Qualifications

• Prior experience in tele calling, chat support and sales is mandatory

Responsibilities

• Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
• Respond to customer inquiries and concerns via call and live chat promptly and accurately.
• Generate sales from leads and repeats from sources including social media, app, website, referrals, phone calls, WhatsApp, etc.
• Assist customers in placing orders, navigating the app, and resolving issues.
• Ensure that a lead is responded within 15 mins and closed within 45 mins from enquiry.
• Maintain accurate records of interactions, sales, and inquiries in the CRM system.
• Follow up with potential leads to nurture relationships and close sales as required.
• Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
• Follow up with therapists to ensure payments are collected and bank transfers completed.
• Responsible for sustaining and growing the city’s revenue with full P&L accountability.
• Gather customer feedback and report insights to improve offerings.
• Meet daily, weekly, and monthly call and conversion targets; support campaigns and initiatives.

Skills

Tele sales experience

CRM proficiency

MS Office

Excellent communication

Tools

CRM software

Microsoft Office

Job description

Job Title: Tele Sales Associate / Assistant City Manager

Location: Ballygunge Place, Kolkata

Employment Type: Full-time (Work from Office)

Reporting To: Chief Operating Officer / City Manager

Key Responsibilities

• Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
• Respond to customer inquiries and concerns via call and live chat promptly and accurately.
• Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
• Assist customers in placing orders, navigating the app, and resolving issues.
• Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
• Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
• Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
• Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
• Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account.
• Responsible for sustaining and growing the city's revenue with full P&L accountability.
• Gather customer feedback and report insights to the team to improve product/service offerings.
• Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
• Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

Qualifications

Experience: Prior experience in tele calling, chat support and sales is mandatory

Technical Skills

Proficiency with CRM software and Microsoft Office

Language Skills

Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)

Skills & Competencies

• Communication: Strong verbal communication skills with a friendly and persuasive demeanour.
• Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
• Time Management: Efficient at managing time and handling multiple calls and follow-ups.
• Problem-Solving: Ability to handle objections and provide solutions to customer issues.
• Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.
• Office Timing:9 Hours Shift with Weekly off on any day between Mon to Thursday)

RemunerationSalary will be depended on the last salary along with the performance in the interviewThe candidate will be eligible for sales incentives after completing 3 months of service