Telecaller sales

Justdial; Kolkata District; On-site; INR 167,000 - 279,000; Full time

Job summary

Justdial in Kolkata is seeking a Telecaller Sales professional to handle outbound and inbound calls, present Justdial’s services, explain benefits, and convert leads into customers.

You will understand customer needs, provide accurate information, resolve basic queries, and maintain high-quality customer experience. You’ll meet daily and monthly call and sales targets while updating CRM systems and collaborating with the sales team.

Qualifications

• Strong communication and interpersonal skills required.
• Sales and negotiation abilities to close leads within defined timelines.
• Customer service skills with patience and professionalism.
• Basic computer and CRM skills for data entry and call logging.

Responsibilities

• Make outbound and receive inbound calls to present Justdial’s services.
• Explain benefits and convert leads into active customers.
• Understand customer needs, provide accurate information, and resolve basic queries.
• Meet daily and monthly call and sales targets; update CRM with call outcomes.

Skills

Communication skills

Sales & negotiation

Customer service

CRM basics

Time management

Team collaboration

On-site Kolkata

Education

High school diploma or higher

Tools

CRM software

Job description

Company Description

Justdial is India's leading local search engine, offering a wide range of consumer services across more than 25 verticals, including bill payments, cab and table bookings, movie tickets, travel, and online ordering for food, groceries, and flowers. Founded in 1996 as a phone-based local directory, Justdial has evolved into a digital platform accessible via web, app, and WAP, designed to simplify everyday tasks at the click of a button. The company also provides JD Omni, a cloud-based business management solution that helps business owners manage sales, inventory, billing, customer retention, promotions, and employee performance. With offices across 11 Indian cities, a workforce of over 10,000 employees, and 21 million business listings, Justdial delivers services across major cities. It positions itself as a one-stop destination enabling users to find "Anything, Anytime, Anywhere."

Role Description

This is a full-time, on-site Telecaller Sales role based in Kolkata. The Telecaller Sales professional will make outbound and receive inbound calls to present Justdial’s services, explain benefits, and convert leads into active customers. Responsibilities include understanding customer needs, providing accurate information, resolving basic queries, and maintaining a high standard of customer experience. The role involves meeting daily and monthly call and sales targets, updating CRM or internal systems with call outcomes, and following up on prospective leads. Telecallers will collaborate with the sales team and supervisors to share feedback from customers, refine sales pitches, and support overall business growth.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear verbal delivery, active listening, and a professional phone manner.


• Candidates should possess sales and negotiation abilities, such as persuasive pitching, objection handling, and closing sales within defined timelines.


• Candidates should possess customer service skills, including patience, problem-solving, and the ability to maintain a positive and respectful attitude with diverse customers.


• Candidates should possess basic computer and CRM skills, including data entry, call logging, and navigation of web-based platforms or internal tools.


• Candidates should possess time management and organizational skills to handle high call volumes, prioritize follow-ups, and meet performance targets.


• Relevant qualifications such as a high school diploma or higher education in any discipline; prior experience in telecalling, inside sales, or call center environments is an advantage.


• Comfort working on-site in Kolkata, willingness to work in rotational shifts if required, and the ability to collaborate within a target-driven team environment.