Assistant Branch Manager-Inbound_Branch Banking-Service_Chennai

Kotak Mahindra Bank; Chennai; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank in Chennai seeks an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure regulatory compliance. The role emphasizes leadership, customer service excellence, and efficient cash handling, with a focus on AML/KYC controls and audit readiness.

Success requires a proactive, detail-oriented approach, strong people management, and the ability to resolve issues quickly while maintaining service standards and regulatory compliance across all customer

Formación

• Leadership experience in branch operations.
• Strong understanding of banking operations and procedures.
• Knowledge of AML/KYC requirements and regulatory standards.
• Excellent customer service and complaint resolution skills.
• Ability to oversee cash handling and teller processes.

Responsabilidades

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by staff.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler's cheques, within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all opening forms submitted to CPC/RPC.

Conocimientos

Leadership

Banking operations

Regulatory compliance

Customer service

AML/KYC

Descripción del empleo

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: