Assistant Branch Manager-Inbound_Branch Banking-Service_Hyderabad

Kotak Mahindra Bank; Secunderabad; On-site; INR 400,000 - 650,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations in Secunderabad, ensuring compliance with policies, audits, and regulatory standards. The role emphasizes delivering exceptional customer experiences and efficient service.

The ideal candidate will lead a team, manage customer queues, handle cash operations (FX/TCs), and ensure AML/KYC compliance for account openings submitted to CPC/RPC. Strong leadership and banking knowledge are essential.

Qualifications

• Strong leadership and team management skills.
• Solid understanding of banking operations and processes.
• Commitment to regulatory standards and customer experience.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

AML & KYC

Customer service

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: