Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Niphad; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure smooth service delivery in Maharashtra. The role requires monitoring customer transactions, cash handling, and adherence to AML/KYC policies.

The incumbent will manage the lobby experience, resolve customer queries, and supervise subordinates to maintain high service standards. This mid-level position emphasizes policy compliance and efficient operations in a busy banking

Qualifications

• Experience in managing day-to-day branch operations.
• Strong knowledge of AML/KYC compliance.
• Ability to authorize and verify system inputs for customer transactions.
• Proven track record in handling cash operations and customer service.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and TCs, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Branch operations

Customer service

Regulatory compliance

Cash handling

Team supervision

Education

Bachelor's degree

Tools

Banking software

Job description

Assistant Branch Manager-Inbound

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


• Authorize and verify system inputs for customer transactions and service requests done by subordinates.


• Manage branch lobby and customer queues to enhance service delivery.


• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


• Address and resolve customer complaints within defined turnaround times (TAT).


• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level