Assistant Branch Manager-Inbound_BRANCH BANKING_0466_3739_1028531

Kotak Mahindra Bank; Rohtas; Sur place; INR 500 000 - 750 000; Plein temps

Résumé du poste

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to lead daily branch operations and ensure high standard customer service. The role emphasizes regulatory compliance, audit readiness, and efficient process management within the branch environment.

The candidate will supervise cash operations, manage customer queues, and address complaints, while maintaining AML/KYC compliance and adhering to internal policies.

Qualifications

• Proactive and detail-oriented banking professional with understanding of operations.
• Strong leadership and team-management abilities.
• Good grasp of regulatory and audit requirements in banking.

Responsabilités

• Oversee day-to-day branch operations, ensuring smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.

Connaissances

Banking operations

Customer service

Leadership

Regulatory compliance

Description du poste

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: