Assistant Branch Manager - Inbound Branch Banking

Kotak Mahindra Bank Limited; Siliguri; On-site; INR 400,000 - 700,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations in Siliguri. The role emphasizes regulatory compliance, audit adherence, and efficient customer service. You will manage cash operations, AML/KYC processes, and maintain smooth lobby flow to ensure high service standards.

The position targets mid-level experience with a focus on delivering accurate, compliant banking services in a busy branch environment.

Qualifications

• Oversee day-to-day branch operations with a focus on efficiency and accuracy.
• Maintain regulatory compliance and adhere to audit standards.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Regulatory compliance

Customer service

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Siliguri

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.
• Experience Level Mid Level