Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Chintamani; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Assistant Branch Manager-Inbound to drive daily branch operations and deliver exceptional customer experiences. In this role you will supervise front-desk activity, ensure adherence to policies, and authorize system inputs for customer transactions while guiding subordinates.

You will manage the lobby and queues, handle cash operations including FX and traveler’s cheques, address customer issues within TAT, and ensure AML/KYC compliance for all

Qualifications

• Experience in managing branch operations and customer service.
• AML/KYC compliance knowledge.
• Experience handling cash operations (FX/TCs) within prescribed limits.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Regulatory compliance

Customer service

Banking operations

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.