Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Vapi; On-site; INR 500,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and ensure smooth service delivery while maintaining compliance.

You will lead the lobby, manage customer queues, handle cash operations including FX and traveller’s cheques, and uphold AML/KYC and regulatory standards to deliver exceptional customer experiences.

Strong leadership and attention to detail are essential to drive efficiency and achieve service targets.

Qualifications

• Oversee day-to-day branch operations ensuring smooth and efficient functioning.
• Adhere to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions by subordinates.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler’s cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Customer service management

Operational efficiency

Regulatory compliance

AML/KYC awareness

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.