Assistant Branch Manager

Randstad; Tumakuru, Bengaluru; On-site; INR 400,000 - 900,000; Full time

Job summary

Randstad invites a Graduate with basic computer knowledge and MS Office skills for the role of Assistant Branch Manager/Branch Manager (Gold Point). The candidate will assist the branch manager in business development, customer acquisition and revenue targets while ensuring quality service and adherence to procedures.

Key duties include achieving branch targets, maintaining customer relationships, marketing activities, risk control and maintaining branch records, with a focus on profitability

Qualifications

• Graduate with basic computer knowledge and MS Office skills.
• Gold Loans/Sales experience or any banking/NBFC sales experience 2-10 years.
• Location: Bangalore area (Sarjapur & HBR Layout & Tumakuru).

Responsibilities

• Achieve branch targets for all products and ensure profitability of the unit.
• Maintain regular & continuous relationship with existing and potential customers; study market trends and identify opportunities for up-sell/cross-sell.
• Achieve customer delight through efficient customer service and retain existing customers while acquiring new ones.
• Ensure operational adherence as per policies and practices; mitigate risk and uphold company values.
• Ensure revenue flow and protect customers' long-term interest by regular follow-up and appraisal of gold.
• Suggest and implement cost-effective marketing activities for the region to increase walk-ins and conversions.
• Maintain branch books of accounts, documents and statutory records and coordinate with authorities for compliance.

Skills

Basic computer skills

MS Office skills

Education

Graduate

Tools

MS Office

Job description

Job Description Assistant Branch Manager/Branch Manager (Gold Point)

Qualification:

Graduate with basic computer knowledge and MS Office skills.

To Assist branch manager for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio.

Location: Sarjapur & HBR Layout(Bangalore) & Thumkuru.

Gold Loans/Sales experience or any banking/NBFC sales experience 2-10years Can Apply.

Areas of Responsibility :

• Achieve branch targets for all products and ensure profitability of the unit. Ensure quality of business and operational efficiency through process adherence.
• Maintain regular & continuous relationship with existing and potential customers; constant study of the market and identify market trends to aid innovation and /or to meet the need(s) of customers by up-sell/cross-sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously. Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per manual of instruction and laid down policies and practices. Mitigation and prevention of risk (material & people) by early and timely detection of fraud(s) and up-hold the vision and values of the organization and goodwill of customers.
• To ensure organization revenue flow and protect customers long term interest by regular follow, minimal in melting loss and judgmental skill in appraisal of gold.
• Suggest and implement cost effective marketing activity specific to the region and increase the customer walk-in and conversion of transaction.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical assets. Liaison and coordination with statutory authorities and /or external agencies and ensure compliance adherence, rule of law.