Assessment Operations Controller

OUP; Sector 10; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Oxford University Press is seeking an Assessment Content Controller based in Noida to support the creation and delivery of high‑quality assessment content for global learners. You will work with UK teams and offshore operations to manage schedules, records, and communications essential to scalable production.

The role emphasizes organization, coordination, and engaging with freelancers and suppliers to ensure timely delivery and accurate documentation across the content lifecycle.

Qualifications

• Meticulous attention to detail and accuracy in content work.
• Strong written and verbal communication across global teams.
• Experience in educational publishing, assessment, or content production environments.
• Proficient with Microsoft Office and workflow tools to manage content pipelines.

Responsibilities

• Maintain production schedules, trackers, and content records with accuracy.
• Coordinate meetings and content development activities with internal stakeholders, freelancers, and suppliers.
• Support content commissioning by preparing documents and updating tracking systems.
• Maintain Statements of Work, budget trackers, and supplier records; respond to routine queries.
• Prepare templates, scripts, media briefs, and content production trackers.
• Compile, organize, and distribute reviewer feedback and ensure records are current.
• Support pretesting and live seeding by documentation, records, and tracking assets.
• Produce regular operational reports and dashboards on content production and budget tracking.
• Act as a coordination hub between UK teams, freelancers, and suppliers to resolve issues.

Skills

Attention to detail

Communication skills

Experience in education publishing

Tools

Excel

Word

Microsoft Teams

Jira

ClickUp

Job description

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About the Role

Introduction

At Oxford University Press, our mission is to help people around the world achieve their potential through education. As an Assessment Content Controller, you will play a key role in supporting the creation and delivery of high-quality assessment content used by learners globally. This is an exciting opportunity to join a collaborative international team and contribute to products that have a meaningful educational impact. Based on our offshore operations hub in Noida, you will work closely with UK-based colleagues and gain exposure to global publishing and assessment workflows.

This role offers an excellent opportunity for someone who enjoys organisation, coordination, and working in a fast-paced environment. You will be involved in a variety of operational activities that support the development, management, and delivery of assessment content, while building expertise in content production processes, stakeholder management, and reporting.

As an Assessment Content Controller, you will provide administrative, operational, and reporting support to enable efficient, scalable production of validated assessment content. Working as part of the Noida operations team, supporting UK-based content teams, you will:

• Maintain production schedules, trackers, workflow documentation, and content records to ensure information is accurate and up to date.
• Coordinate meetings and content development activities with internal stakeholders, freelancers, and suppliers.
• Support content commissioning activities by preparing documentation, assigning task IDs, issuing standard communications, and updating tracking systems.
• Maintain Statements of Work, budget trackers, and accurate supplier records while responding to routine payment and operational queries.
• Complete operational templates, recording scripts, media asset briefs, and content production trackers.
• Compile, organise, and distribute feedback from multiple reviewers, ensuring information is recorded accurately.
• Support pretesting and live seeding activities by preparing documentation, maintaining records, and tracking content assets.
• Produce regular operational reports and dashboards relating to content production, workflow progress, content bank status, and budget tracking.
• Act as a key coordination point between UK teams, freelancers, and suppliers, helping to identify and resolve operational issues to keep delivery on track.

Your work will directly contribute to the successful delivery of assessment content, ensuring stakeholders have access to reliable information, accurate records, and effective operational support throughout the production lifecycle.

About You

• Excellent attention to detail.
• Strong written and verbal communication skills.
• Confident user of Microsoft Excel, Word, and Microsoft Teams.
• Experience maintaining trackers, reports, records, file structures, and documentation.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience supporting freelance suppliers or external stakeholders.
• Experience in an administrative, coordinator, or operations support role.
• Experience working in educational publishing, assessment, or content production environments.
• Experience using workflow management tools such as Jira or ClickUp.

Queries

Please contact [e-mail] with any queries relating to this role.

Inclusion & Diversity

We are committed to supporting diversity in our workforce and fostering an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets we serve and encourage applications from all backgrounds.

Dependent on skills and experience.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.