Assessment Operations Team Manager

Oxford University Press; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Oxford University Press is expanding its Assessment Operations hub in Noida. We are seeking an experienced Operations Leader to build a high-performing team, improve processes, and drive operational excellence across the India hub.

You will shape scalable workflows and collaborate with UK and India stakeholders, introducing automation and AI-enabled efficiencies to support growth. The role combines people leadership with operational delivery, process optimisation, and technology-driven

Qualifications

• Proven experience leading operational or cross-functional teams.
• Strong people leadership skills with ability to coach and develop staff.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and commitment to quality/accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience improving operational processes and driving efficiency through standardisation and continuous improvement.
• Proficiency with Microsoft Office and collaboration tools (Microsoft Teams).
• Customer-focused mindset with ability to build relationships with global stakeholders.
• Adaptability and willingness to learn new systems/technologies.
• Identify operational challenges and implement practical solutions.

Responsibilities

• Lead the Noida-based Assessment Operations hub and ensure high-quality workflow execution.
• Develop and coach the operational delivery team and manage day-to-day activities.
• Provide mentoring, career development, and performance coaching to staff.
• Drive automation and AI-enabled improvements to increase efficiency and reduce manual effort.
• Coordinate with external suppliers, briefs, schedules, assets, and metadata.
• Monitor supplier performance and address risks and delivery challenges.
• Support project planning, milestone tracking, and continuous process improvement.
• Build strong relationships with stakeholders across Assessment, Ops, Tech, and suppliers.

Skills

People leadership

Stakeholder management

Process improvement

Operations management

Project planning

Communication

Cross-functional teamwork

Analytical skills

Team coaching

Attention to detail

Tools

Microsoft Office

Microsoft Teams

Salesforce

ClickUp

SAP

Job description

Job Summary

Are you an experienced operations leader who enjoys building high-performing teams, improving processes, and driving operational excellence. This is an exciting opportunity to play a key role in shaping and scaling Oxford University Presss Assessment Operations hub in Noida. Working as part of our global Assessment team, you will help deliver the operational processes that underpin the Oxford Test of English portfolio while leading the development of a growing team and capability in India.

This role represents an opportunity to make a meaningful impact in a globally recognised educational organisation whose mission is to advance learning, education, and research worldwide. As the Noida operations hub continues to expand, you will be at the forefront of transforming how assessment operations are delivered, creating efficiencies, enabling innovation, and supporting strategic growth.

What makes this role particularly interesting is the opportunity to combine people leadership, operational delivery, process optimisation, and technology-driven innovation. You will work closely with colleagues in the UK and India, helping to introduce automation, AI-enabled efficiencies, and scalable workflows that enhance service delivery and support future growth.

Opportunity

As Assessment Operations Team Manager, you will lead the Noida-based Assessment Operations function and be responsible for ensuring the successful delivery of operational processes that support the Oxford Test of English product portfolio. You will work closely with UK stakeholders to transition operational activities into the Noida hub and establish a highly efficient, scalable operating model.

Key responsibilities include:

• Leading the operational delivery hub in Noida and ensuring high-quality execution of workflows, systems processes, scheduling activities, metadata management, and documentation updates.
• Managing and developing a team responsible for day-to-day operational support activities across Assessment Operations.
• Providing coaching, mentoring, pastoral support, and career development opportunities to team members.
• Driving process improvements through automation, standardisation, and AI-enabled solutions that increase efficiency and reduce manual effort.
• Coordinating operational interactions with external suppliers, ensuring accurate briefs, schedules, assets, and metadata are provided.
• Monitoring supplier performance and proactively addressing risks, issues, and delivery challenges.
• Supporting project planning, milestone tracking, status reporting, and continuous process improvement initiatives.
• Building strong working relationships with stakeholders across Assessment, Operations, Technology, and external supplier networks.
• Establishing a culture of accountability, collaboration, continuous improvement, and operational excellence.

The impact of this role will be significant. You will help create a scalable operational capability that enables UK teams to focus on higher-value strategic and quality activities while ensuring operational processes are delivered efficiently, accurately, and consistently. Your leadership will contribute to faster delivery timelines, improved supplier experiences, enhanced team capability, and increased operational effectiveness across the assessment business.

Essential Criteria

• Proven experience leading and developing operational or cross-functional teams.
• Strong people leadership skills, with the ability to coach, motivate, and develop team members.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and commitment to quality and accuracy.
• Demonstrated ability to manage multiple priorities and deliver to deadlines in a fast-paced environment.
• Experience improving operational processes and driving efficiency through standardisation and continuous improvement.
• Strong proficiency with Microsoft Office and collaboration tools such as Microsoft Teams.
• Customer-focused mindset with the ability to build effective relationships with global stakeholders.
• Adaptability and enthusiasm for learning new systems, technologies, and ways of working.
• Ability to identify operational challenges and implement practical solutions.
• Results-oriented approach with a focus on operational excellence and performance improvement.

Desirable Criteria

• Experience using workflow, content production, or asset management systems such as Salesforce, ClickUp, SAP, or similar platforms.
• Experience working within assessment, publishing, education, or content delivery environments.
• Knowledge of automation, process optimisation, and AI-enabled operational improvements.
• Experience collaborating with globally distributed teams and external suppliers.