Area Service Field Manager

Kia India; Kolkata District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Kia India is hiring for an Area Service Field Manager in Kolkata. The ideal candidate has a Mechanical/Automobile Engineering degree and 4–9 years of experience in the passenger car industry with direct OEM exposure.

The role focuses on expanding service networks, dealer support, and ensuring customer satisfaction through robust aftersales programs. Key duties include business development with dealers, training, audits, service campaigns, and technical support to HO.

Qualifications

• Experience in passenger car industry with direct OEMs.
• Regular degree in mechanical/automobile engineering required.

Responsibilities

• Business development: drive Repair Orders and Spare Parts through channel partners, align with dealer sales.
• Ensure high customer satisfaction with metrics like DCSI and quick issue resolution.
• Conduct on-the-job training with dealers on aftersales processes and audit performance.
• Recruit and assess dealer manpower, support training plans and coordinate with Dealer Principal.
• Oversee audits: warranty, infrastructure, process quality, and spare inventory.
• Monitor workshop construction and activation, expand regional network.
• Organize regional service activities like service camps to promote Kia and customer satisfaction.
• Coordinate payments for licenses with dealer teams.
• Provide preliminary technical support to dealers and share critical issues with HO.
• Share competitive intelligence with regional service function.

Skills

OEM experience

Dealership knowledge

Education

Mechanical/Automobile Engineering degree

Job description

Kia India is hiring for Area Service Field Manager role for Kolkata location.

Ideal candidate should hold a regular degree in Mechanical/Automobile Engineering and have similar industry experience from Passenger Car Industry with direct OEMs.

Experience : 4 to 9 years

No of Open Position : 1

• Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
• Customer Satisfaction – Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
• Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
• Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.
• Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
• Network expansion and monitoring of workshop construction till workshop activation.
• Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
• Follow up with Dealer team on payments for license renewals.
• Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
• Sharing of competition information with RSFM on regular basis.