CX Training Manager (CX TM)

Kia India; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading company in the motor vehicle manufacturing industry is seeking a CX Training Manager to enhance the skills of the Kia Dealer Network. The role focuses on planning and delivering training, evaluating needs, and ensuring alignment with Kia's values. Ideal candidates will have experience in training delivery, particularly within the automobile sector, and possess strong communication and problem-solving skills.

Qualifications

• Proven experience in training delivery and customer experience management.
• Preferably experienced in the automobile domain.

Responsibilities

• Plan and conduct on-the-job training for Kia Dealer Network.
• Evaluate training needs and coordinate with regional teams.
• Generate periodic reports and assist in annual business planning.

Skills

Problem Solving

Communication

Interpersonal Skills

Project Management

Training Delivery

Tools

MS Office

Job description

Join to apply for the CX Training Manager (CX TM) role at Kia India.

• Prime responsibility of planning and conducting on-the-job training for Kia Dealer Network.
• Develop skills for embodying and spreading Kia Values and Behaviors across the dealer network.
• Provide need-based training based on customer complaints.
• Identify gaps and train dealership staff accordingly.
• Evaluate training needs and plan accordingly.
• Coordinate with regional field teams for training needs and planning.
• Generate periodic and regular reports, and circulate them to the field and network.
• Prepare management reports, Dealer Score Cards, and regional monthly reports.
• Assist in annual business planning, MIS, and status reporting.
• Perform any other duties as assigned by the respective manager.

Required Skillsets

• Proven experience in training delivery and customer experience management.
• Preferably experienced in the automobile domain or with automobile clients.
• Proficient in MS Office.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to resolve and escalate issues timely.
• Project management skills.
• Good platform skills and participant engagement skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Motor Vehicle Manufacturing